Implementation Scientist

Summary

Join the SOPHiA GENETICS Professional Services Team as a German-speaking Implementation Scientist and make a positive impact on cancer and rare disease patients. This remote role, with minimal travel, requires onboarding new customers onto the SOPHiA GENETICS platform using the MaxCare Program methodology. You will manage projects, coordinate stakeholders, provide technical training, and ensure customer satisfaction. The ideal candidate possesses a relevant BSc, MSc, or PhD, along with NGS experience. Excellent communication and presentation skills are essential. Fluency in English and German is required; French is a plus. SOPHiA GENETICS offers a comprehensive benefits package (details vary internationally). The company is recognized for innovation and provides a supportive work environment.

Requirements

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
• Excellent communication, presentation, and interpersonal skills are required
• Must be fluent in English and proficient in either French or German (both a plus!)

Responsibilities

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
• Coordinate technical and executive stakeholders at all levels both internally and externally
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow
• Drive customer satisfaction through first routine run, and support ongoing application training

Preferred Qualifications

Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required