Implementation Scientist

Summary

Join the SOPHiA GENETICS Professional Services Team as an Implementation Scientist in France or Germany to contribute to diagnostic innovation and impact the lives of cancer and rare disease patients. You will onboard new customers onto the SOPHiA GENETICS platform, managing projects and ensuring seamless integration. Working cross-functionally, you will coordinate stakeholders, provide technical training, and drive customer satisfaction. This role requires experience with Next-Generation Sequencing (NGS) and strong communication skills. The position offers a comprehensive benefits package and the opportunity to work in a purpose-driven organization.

Requirements

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
• Excellent communication, presentation, and interpersonal skills are required
• Must be fluent in English and proficient in either French or German (both a plus!)

Responsibilities

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
• Coordinate technical and executive stakeholders at all levels both internally and externally
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow
• Drive customer satisfaction through first routine run, and support ongoing application training

Preferred Qualifications

Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required

Benefits

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws