Implementation Solutions Consultant

Summary

Join Pulsora, a well-funded Silicon Valley startup, as a Solutions Consultant and play a pivotal role in our growth. Lead enterprise implementations, perform sales engineering, and manage customer success in the EMEA region and beyond. Analyze customer needs, design and implement solutions, and manage escalations. Develop product expertise, lead demonstrations, and collaborate with internal teams. Contribute to product roadmap and gain exposure through diverse customer engagements. This is a hybrid role with opportunities for remote work.

Requirements

• Must be fluent in German language, at a native-speaker level
• Previous experience in an enterprise software implementation or technical consultant role, ideally working with a startup / emerging SaaS platform
• Possess a technical understanding in the following areas: DMBA, SQL, BPM, analytics (Apache Superset), Java, JavaScript, Python, and general open-source tech
• Proven track record of success in leading customers through software implementation and solutions configuration projects
• Thrive on juggling projects, multitasking, and working with offshore teams primarily in India
• Must be highly self-motivated, nimble, with a ‘can-do’ attitude; you excel working in a startup and remote environment
• 5-10 years of work experience in technical solutions
• Bachelor’s in computer science, engineering, information systems or equivalent

Responsibilities

• Lead complicated enterprise implementations of the Pulsora platform with new customers in the EMEA region and beyond
• Analyze our customer’s needs and services to design and implement solutions that would maximize productivity and enhance the quality of deliverables
• Manage escalations and be the professional services expert in the EMEA region
• Provide guidance relating to platform configuration and process improvement
• Develop expertise of our product to credibly answer business questions for our prospects and customers; demonstrate how to get the most from our product
• Lead product demonstrations to prospects and customers as needed while working proactively with internal systems engineers, technical architects, and product owners to strategize on opportunities, cross-train, and transfer knowledge
• Collaborate with Account Executives to hand-off work products for user adoption
• Hands-on creation and delivery of POC's and pilots, in conjunction with the Engineering team. This will include understanding business requirements, data modeling, validations, integrations, ETL, analytics and workflow
• Responsible for the customer success of a few customers, running quarterly business reviews, maintaining relationships, and helping them launch their annual collection/reporting cycles

Preferred Qualifications

• Familiarity with carbon emissions data and/or reporting through standards such as the Carbon Disclosure Project (CDP) , SASB, GRI or others is a plus
• Ideally have industry and market knowledge of ESG and sustainability

Benefits

• The company will pay with salary, equity, and benefits
• You’ll get to work on problems that are hard and important
• You get to work on a solution that helps the planet and helps us all
• You’ll be joining an extraordinary team at the beginning of an extraordinary journey
• Hybrid-friendly work environment, in office 2-3 times per week (for those in New York, San Francisco Bay Area, and Munich)