Remote Implementation Specialist

Summary

Join TCP on their journey of growth and innovation as an Implementation Specialist, executing implementation project plans, performing installations, managing time and resources, and ensuring customer success.

Requirements

• Exceptional communication and customer service skills
• Proven experience working as an Implementation Specialist
• Sound technical knowledge
• Strong analytical and problem-solving skills
• Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus
• Proficiency in all Microsoft Office applications and SQL database management systems is a plus
• The ability to multitask effectively
• The ability to work independently and as part of a team
• Excellent organizational and time management skills
• Detail-oriented

Responsibilities

• Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team
• Perform on-site and remote installation, configuration, and customer training
• Manage time and resources to facilitate multiple implementation projects simultaneously
• Ensures customer success and satisfaction in a friendly and courteous manner
• Maintains customer records by updating account information and task status using project management tools and methodologies
• Continually investigates products and gains industry knowledge to improve performance and skill set
• Work independently to accomplish tasks to meet performance requirements
• Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques
• Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project

Benefits

• Competitive Salary based on experience
• 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
• 8 hours to volunteer and impact the community
• Comprehensive benefits (Health/Dental/Vision/ 401K)