Implementation Specialist

Summary

Join Fleetworthy as an Implementation Specialist and play a vital role in onboarding new customers, ensuring their success with our fleet management solutions. You will guide clients through a seamless process, helping them maximize efficiency and safety. This involves collaborating with internal and external teams, managing accounts, and maintaining implementation procedures. The ideal candidate possesses strong communication and project management skills, along with experience in client services or project management. Fleetworthy offers a flexible work environment and an amazing benefits package, including paid time off, a 401k plan, and a health and wellness-focused atmosphere.

Requirements

• Bachelor’s or Associate’s degree in Business or Business Management, or equivalent work experience
• Minimum of 3 years of experience in client services or project management
• Proficiency in MS Office (including Excel) and CRM systems
• Strong communication, listening, and presentation skills
• Analytical thinking, problem-solving, and attention to detail
• Excellent organization and time management skills

Responsibilities

• Collaborate with clients to understand stakeholder expectations and fleet operations while forming relationships with key team members
• Gather and organize data required for Fleetworthy services
• Set up new customer accounts
• Partner with the sales team to align purchased services with client needs
• Coordinate with third-party partners, vendors, and agencies to establish client and Fleetworthy access
• Work with internal operational teams to ensure alignment on client expectations and service delivery
• Ensure services and billing are initiated promptly
• Document and participate in client meetings and conference calls
• Respond promptly to customer and internal communications, ensuring requests are addressed effectively
• Proactively communicate with clients to gather information and provide account updates
• Support the creation and maintenance of documented procedures for implementation processes
• Provide input on project estimates and timelines
• Maintain current work-in-progress records and archives

Benefits

• A flexible work environment
• An amazing benefits package so you can rest assured your needs are taken care of
• Paid time off so you can have time to relax and experience a healthy work-life balance
• A 401K plan with an impressive company match. It’s never too early to start saving for retirement!
• Health and wellness-focused work environment with office fitness challenges, and plenty of outdoor space to take a walk or just clear your mind
• We reward success with promotions from within and encourage all employees to switch lanes and check out other departments
• We pay hefty referral bonuses to all employees who refer family and friends!