Implementation Support Specialist

Summary

Join SmithRx, a rapidly growing Health-Tech company, as an Implementation Support Specialist on the Customer Success team. You will be the primary point of contact for external clients (TPAs) during new group implementations, gathering requirements, documenting them in project templates, and managing project timelines. This role involves coordinating tasks, managing data entry, acting as a liaison between internal teams and clients, and providing go-live support. You will contribute to process improvement and participate in client meetings. Success in this position requires strong organizational skills, attention to detail, and the ability to manage multiple projects effectively.

Requirements

Be in commutable distance to Plano, TX or Lehi, UT

Responsibilities

• Be the main point of contact for TPA (an external client) for new group implementations
• Gather the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc
• Ensure all requirements are documented in the standard project templates and tools
• Maintain a detailed project plan and an open items log for project monitoring purposes
• Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
• Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
• Build client profile utilizing CRM tool
• Act as a liaison between the internal contracting team and the Implementation Team
• Act as a liaison between the internal invoicing team and the Implementation Team
• Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
• Participate in post go live discussion to improve identified performance opportunities
• Participate in the new group implementation lifecycle
• Participate in internal and external client meetings
• Organize high volume tasks and meet the appropriate deadline(s) or project milestones
• Provide attention to detail on all project requirements to ensure the client’s needs are met
• Be a self-starter and take initiatives
• Multitask effectively

Preferred Qualifications

• Have a Bachelor's degree or equivalent work experience
• Have Healthcare and/or pharmacy experience
• Have experience coordinating complex tasks across multiple projects and clients
• Have experience in a customer service role
• Have corporate experience
• Have proficiency in the Google platform/apps
• Have experience using Salesforce and JIRA
• Have strong communication skills via face-to-face meetings, conference calls and written correspondence
• Have strong team orientation and desire to succeed
• Be flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
• Be able to work with tight deadlines and solve for near term deliverables
• Be able to manage multiple projects and tasks with grace, efficiency, and ownership

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
• 3 Weeks Paid Time Off
• 12 Paid Holidays
• Paid Parental Leave Benefits
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-Term and Long-Term Disability
• Wellness Benefits
• Commuter Benefits
• Employee Assistance Program (EAP)
• Well-stocked Kitchen In Office Locations
• Professional Development and Training Opportunities