Implementation Team Manager

Summary

Join Revalize's Implementation team as a Team Manager, reporting directly to the Director of Implementation Services. Leverage your leadership skills and customer implementation expertise to guide your team through the entire solution implementation process, from sales handoff to go-live. Focus on effective project guidance, mentoring, and optimizing revenue while maintaining strong customer relationships. You will develop and improve core processes, build a positive team culture, and analyze key performance indicators (KPIs). This role requires strong leadership, technical aptitude, and excellent communication skills. Some travel is required.

Requirements

• B.A. or higher in a related field
• 7+ years of experience in a customer facing implementation role in a software development organization
• Technical aptitude and ability to quickly learn new software
• Exceptional interpersonal, presentation, and communication skills
• Ability to effectively and efficiently deal with multiple projects, conflicting timelines, and changing priorities
• Must be highly organized and work well under pressure
• Must be willing to accept responsibility and show good judgement, initiative, and resourcefulness
• Must value working in a collaborative environment
• Some travel is required

Responsibilities

• Lead a team of consulting professionals
• Optimize current delivery approach and develop new opportunities to maximize revenue generation
• Maintain strong relationships with our customers to ensure effective and on-time delivery of key project milestones
• Develop, maintain, and improve core processes within the team and across functional groups
• Build an engaging team culture, remove impediments to success, and work collaboratively toward goals
• Develop, analyze, and report metrics to measure customer satisfaction, team performance, implementation approach effectiveness, and other KPIs
• Drive and manage key strategic projects
• Schedule and allocate resources for customer and internal projects
• Track and analyze resource utilization, revenue, and margin to optimize services

Preferred Qualifications

• Experience in an agile software development environment using JIRA
• Experience using Salesforce for case management
• Experience with project management software such as Smartsheet
• Experience using/implementing CPQ or similar products
• Familiarity with integrations to external systems such as a CRM or ERP
• Knowledge of technology, to include IT networking, internet technologies, and web applications
• Basic JavaScript, CSS, and HTML skill and experience