Implementations Services Manager

Summary

Join LogicGate as an Implementation Services Manager and play a key role in building our business by driving customer implementation and adoption. You will own new customer onboardings end-to-end, build strong customer relationships, and serve as a dedicated project manager. This role requires 3+ years of experience in consulting, project management, or software implementations, along with 2+ years in the GRC industry. You'll utilize our application templates, configure customized use cases, and provide subject-matter expertise. LogicGate offers a competitive salary, variable compensation, equity, and a comprehensive benefits package including generous PTO, company holidays, and various learning and development opportunities.

Requirements

• 3+ years of experience in consulting, project management, software implementations, or a similar role
• 2+ years of experience in GRC industry or related industries
• Intermediate to advanced technical knowledge working in Excel or a similar product
• Experience managing multiple large projects at a time and working with executive-level stakeholders
• Experience with budget management, scoping, and working with internal and external stakeholders

Responsibilities

• Own new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
• Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
• Serve as a dedicated project manager for all assigned implementations
• Consult with customers to deliver the appropriate implementation experience based on each customer’s maturity while focusing on time-to-value for our customers
• Utilize our application templates as an accelerator to get customers up and running quickly, applying configuration changes as needed
• Configure highly customized use cases on Risk Cloud based on unique customer requirements
• Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
• Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
• Collaborate cross-functionally with sales, solution engineering, customer success, and product teams throughout the customers’ journey
• Conduct highly effective meetings with customers over web conference

Preferred Qualifications

Experience with banking and financial services is preferred

Benefits

• Competitive salary
• Variable compensation (bonus)
• Equity
• Health and wellness benefits
• Generous PTO
• 12 Annual Company Holidays
• Summer and Winter Fridays
• Health Days
• Access to LinkedIn Learning
• Regular People Leader training
• Our internal Mentorship Program
• Annual learning & development program
• Paid parental leave
• 401k matching
• Health, vision, and dental insurance
• Accident and life insurance