Inbound Product Manager

Summary

Join ServiceNow, a global leader in AI-enhanced technology, and become a Product Manager specializing in AIOps. In this role, you will communicate product priorities, collaborate with multiple teams to build product features, and integrate research into product requirements. You will translate complex technical challenges into simple solutions and develop communication strategies for diverse audiences. You will showcase product value through compelling demos and assume leadership responsibilities as an accountable owner. This position requires experience in integrating AI into work processes and a deep understanding of customer needs.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 2+ years of software product management experience
• Strong prioritization skills and the discipline to focus on high-impact activities
• Proven experience in defining and capturing product requirements and transforming them into a strategic product roadmap
• Deep curiosity about customer needs, along with building customer relationships and delivering customer-centric solutions

Responsibilities

• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Collaborate with multiple teams to build product features through development and bring high-quality products to life
• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
• Translate complex technical challenges into simple, actionable product requirements and solutions
• Develop multi-modal communication strategies tailored to the needs of diverse audiences
• Showcase product value and capabilities through compelling demos

Preferred Qualifications

Familiarity with AIOps concepts, such as anomaly detection, predictive analytics, event correlation, and IT automation