Inbound Sales Representative

Summary

Join Webafrica, a dynamic and creative company, as a customer-focused representative. You will be the first point of contact for new and existing customers, handling inquiries, upgrading/downgrading plans, and converting inquiries into sales. This role requires excellent communication, problem-solving, and active listening skills. You will work remotely with provided equipment and access to shared workspaces. The position requires a Matric certificate, 2 years of call center experience, and proficiency in MS Office and CRM software. Previous ISP experience and inbound sales experience are advantageous.

Requirements

• Possess a Matric Certificate or Equivalent
• Have 2 years of experience in a Call center Environment
• Be proficient in MS Office
• Be proficient in CRM software

Responsibilities

• Ensure new customers receive a warm welcome
• Handle queries from existing customers regarding changes to their products
• Use persuasive communication skills and product knowledge to find solutions for customers
• Convert inquiries into satisfied customers
• Assist new customers and handle inbound sales tickets and queries on all products
• Log new tickets and follow up on existing ones
• Follow up on required information for tickets before submission to ensure data accuracy
• Accurately document customer information, interactions, and sales details in the CRM system
• Regularly follow up with potential customers to address inquiries and maximize sales opportunities
• Adhere to company policies, procedures, and compliance standards
• Maintain an understanding of legal and ethical requirements related to sales

Preferred Qualifications

• Have previous ISP experience
• Have prior experience in inbound sales, telemarketing, and/or customer service
• Possess active listening skills
• Possess problem-solving skills
• Be able to work in a team
• Possess attention to detail
• Possess strong interpersonal skills with a customer-centric approach
• Possess excellent verbal and written communication skills
• Possess excellent time management skills
• Be able to work in a fast-paced environment
• Be goal-oriented and target and results-driven
• Possess negotiation skills

Benefits

• Fully remote work environment
• Access to shared office/workspace (Workshop 17) covered by the company
• Provision of necessary tech equipment (laptop, monitor, headset, UPS, and connectivity)