Inside Account Manager

Summary

Join FSI as an Inside Account Manager and become the primary point of contact for customers, building strong relationships and driving business growth. Collaborate with Outside Account Managers to expand sales within existing accounts, introduce new products, and ensure customer satisfaction. This role requires strong relationship-building, problem-solving, and communication skills, along with proficiency in Microsoft Office and CRM platforms. The position offers remote work with some travel required. The ideal candidate will have proven experience in account management or inside sales and a history of high win rates. FSI is committed to fostering a diverse and inclusive work environment.

Requirements

• Strong relationship-building and problem-solving abilities
• High energy, sense of urgency, and accountability
• Excellent verbal and written communication skills
• Ability to work cross-functionally with internal teams to achieve shared goals
• Proven closer with history of high win rate
• Proficient in Microsoft Office and CRM platforms
• Adaptable to a fast-paced, evolving environment

Responsibilities

• Build, develop, and retain customer relationships to support a high-performance sales team
• Expand sales within existing accounts by identifying upsell and cross-sell opportunities
• Roll out new product offerings and educate customers on features, benefits, and value
• Make outbound sales calls to grow customer base and drive revenue
• Analyze account sales data, forecast trends, and promote strategic sales initiatives
• Serve as the primary point of contact for assigned accounts, ensuring exceptional service and satisfaction
• Acknowledge and process customer Requests for Quotes (RFQs) and Purchase Orders (POs)
• Manage customer requirements, including quote follow-ups and proactive order expediting
• Collaborate with Implementation Teams to optimize pricing, inventory, and profitability
• Quick-thinking with ability to demonstrate solutions virtually
• Some after-hours and weekend support as needed to maintain service excellence
• Review internal work processes to ensure compliance with quality standards and suggest improvements
• Offer practical, creative alternatives to increase order success and improve margins
• Maintain accurate records and manage your book of business through CRM tools and pipeline management

Preferred Qualifications

• Proven experience in account management or inside sales
• High level of business acumen and strategic sales thinking
• Ability to sell to multiple buyer levels within small to mid-sized customers
• Knowledge of product offerings, pricing strategies, and competitive landscape
• Integrity in all business dealings
• Strong time management and organizational skills
• Ability to uncover, develop, and close sales opportunities
• Effective communication and relationship-building skills
• Commitment to continuous improvement and customer experience excellence
• Ability to travel to customer sites, participate in tradeshows as needed

Benefits

Remote work