Account Manager

Summary

Join Quantum Metric's growing Customer Success team as an Account Manager, providing seamless customer experiences from onboarding to renewal and expansion. Collaborate with Sales to identify expansion opportunities, manage customer renewal and expansion goals, and create customer account plans. Conduct regular QBRs with executive teams, update internal systems, and identify advocacy opportunities. Educate customers on new features and integrations, ensuring value realization and strategic alignment with organizational goals. This role requires strong project management, communication, and presentation skills, along with 5+ years of experience managing enterprise customer relationships. Travel is required approximately once per month.

Requirements

• Bachelor's degree in a related field of study
• Strong project management skills, organizational skills and high attention to accuracy
• Strong verbal, written and presentation skills
• 5+ years of experience in managing enterprise customer relationships
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting and exceeding individual retention and expansion goals
• Travel: approximately once per month for client and/or company commitments

Responsibilities

• Strategic lead for customer engagement
• Collaborate with Sales to identify and work on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create customer account plans in collaboration with the rest of the customer success team to ensure value realization
• Conduct regular QBRs with our client’s executive team to strategically align with their organizational goals
• Regularly update internal systems to document customer health and status and create visibility across Quantum Metric
• Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
• Educate customers on new use cases, features and integrations that create added value

Benefits

• Group Health Plans (100% paid)
• Life Assurance
• Employee Assistance Program
• Stock Options
• Employee Lead Referral Program
• Internal Lead Referral Program
• One-Time Home Office Enhancement Stipend
• Monthly Business Expense Stipend
• Parental Leave
• Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• Sick Pay in accordance with statutory requirements
• Automatic enrollment in QM Pension Plan with 4% match
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture