Inside Sales Specialist

Summary

Join our team as a remote, full-time Membership Sales Specialist! This commission-based role involves consultative sales conversations with residential and commercial clients via phone and email. You will need excellent communication and organizational skills, experience leading sales conversations without scripts, and proficiency in various software programs. The ideal candidate is a self-starter with a high level of comfort with repetitive tasks and the ability to adapt to changing sales processes. We offer a fully remote work environment, competitive salary and commission, comprehensive health insurance, flexible time off, and more.

Requirements

• Have a high level of comfort conducting fast-paced B2C consultative and prescriptive sales-focused conversations
• Have experience leading sales conversations via phone and email
• Possess a natural ability to break down complex topics into layman’s terms
• Have high level of intuition to understand what clients are saying and what they’re not saying
• Have the ability to lead sales conversations without scripts
• Possess excellent verbal/written communication skills
• Have the ability to learn and use various software programs and tools
• Have a high level of comfort with changing sales processes
• Have the ability to evaluate situations and make quick, appropriate decisions
• Have a self-starter mentality, capable of working independently
• Have a strong sense of comfort with rote and repetitive tasks
• Have impeccable attention to detail and great organizational skills
• Have the ability to articulate your own thoughts and the thoughts of others

Responsibilities

• Conduct fast-paced B2C consultative and prescriptive sales-focused conversations with residential and commercial clients
• Lead sales conversations via phone and email
• Break down complex topics into layman’s terms and explain them to prospective clients
• Understand what clients are saying and what they’re not saying
• Lead sales conversations without scripts
• Interface via phone and email with clients from a wide range of socio-economic backgrounds
• Learn and use various software programs and tools such as Pipedrive, Calendly, Zendesk, Slack, and Google Suite
• Identify and introduce optimizations to sales processes
• Evaluate situations and make quick, appropriate decisions
• Work independently on assigned projects
• Manage and execute recurring daily & weekly tasks
• Maintain impeccable attention to detail and great organizational skills
• Articulate your own thoughts and the thoughts of others
• Proactively work with partners to understand clients’ tech support preferences
• Email and call clients, leading short consultation appointments
• Lead clients through consultative conversations by asking open-ended questions
• Share the benefits of establishing or increasing their level of support membership
• Manage tasks and prioritization in Pipedrive and Zendesk
• Manage Calendly for setting and managing appointments and sales calls
• Communicate with internal peers and partners through Slack
• Maintain open dialogue with partners regarding client membership conversations
• Match each client to the correct level of support
• Collaborate with team members, other departments, and partners

Preferred Qualifications

• Have outbound or inbound phone sales experience with proven success
• Be comfortable talking to and connecting with strangers from diverse socioeconomic backgrounds
• Have experience leading conversations with sophisticated, business-savvy customers
• Have experience in any high-end services industry
• Have experience selling or proving the value of Services as opposed to Products
• Be okay with getting told “no” frequently without letting it affect performance
• Be interested in growing this position within the company
• Possess strong soft skills and the ability to read people
• Write convincing, direct emails

Benefits

• Fully remote, WFH culture
• Supportive team environment
• Competitive salary and commission
• 100% company-paid medical insurance
• Eligibility for dental, vision, short-term disability, and life insurance
• Flexible time off policy
• Employee-funded 401K plan