Insights Analyst

Summary

Join Chattermill as an Insights Analyst and contribute to the success of major brands like Uber and Amazon by leveraging data analysis to improve customer experience. Working remotely or hybrid from the UK/Europe, you will conduct data analysis using the Chattermill platform, support consultants with insights, identify opportunities for customer experience improvement, create dashboards and presentations, and present findings to clients. This role requires experience in quantitative and qualitative data analysis, data analysis tools, and strong communication skills. Chattermill offers a competitive salary, flexible working arrangements, and various benefits including a health and wellness budget, learning and development budget, paid time off, and more.

Requirements

• Experience running experiments using a combination of quantitative and qualitative data analysis
• Experience using data analysis tool(s) and to garner insights through the Chattermill platform
• The ability to storytell and convey insights through data in an engaging way
• Good communication skills and the ability to convey technical concepts to a nontechnical audience
• Great attention to detail
• A structured approach to problem solving
• Confident presentation skills
• A collaborative mindset and way of working
• A proven track record of working to deadlines

Responsibilities

• Conduct data analysis using the Chattermill platform
• Support our Experience Led Growth Consultants with high quality and timely data driven insights to deliver to clients
• Identify opportunities for clients to improve their Customer Experience outcomes such as their Net Promoter Score
• Create Insight Dashboards and Powerpoint Presentations
• Present Insights back to clients to help improve their customer experience, growth, and retention

Benefits

• Monthly Health & Wellness budget, increasing with length of service
• Annual Learning and Development budget, increasing with length of service
• Flexible working in a choice-first environment - we trust the way you want to work!
• Work From Home Allowance, which renews every two-years
• 25 Holiday Days + your local bank holidays, plus an extra day for every year of service
• Your birthday off
• Paid sick leave
• Enhanced Family Leave (UK Only)
• Fertility Leave
• Neonatal Leave
• Optional Healthcare Plan
• Life & income protection (Location dependent)
• Employee Assistance Programme (UK Only)
• The ability to share in the company’s success through options
• Perks including discounts on cinema tickets, utilities and more
• Annual Chattermill summits plus regular socials throughout the year
• If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace