Market Research And Insights Analyst

Summary

Join Comcast Cable’s Consumer and Employee Experience (CX/EX) Insights team as a Market Research and Insights Analyst. This full-time contract position, preferably based near Philadelphia (hybrid work environment), involves supporting the development and execution of CX and EX research projects. You will assist in survey design, data analysis, and visualization, creating compelling insights. Collaboration with team members and partners is crucial to translate business questions into effective research plans. The role requires a bachelor's degree in a related field, 2-4 years of market research experience, and strong analytical and communication skills. Experience with survey programming tools and data visualization software is essential. This position offers a great opportunity to contribute to a high-performing team within a large corporation.

Requirements

• Bachelor’s degree in Social Science, Management, Statistics, Computer Science or a related field from a top university
• 2-4 years experience in market research or related fields
• Strong Excel and PowerPoint skills
• Demonstrated experience and interest in survey-based market research and a fundamental understanding of generating insights from research data
• Experience in storytelling and data visualization
• Proactive and resilient, able to handle challenges and adapt to feedback constructively
• Strong ability to collaborate with your team while maintaining the ability to work independently
• Ability to learn new technological/analytical tools and methodologies quickly
• Excellent attention to detail, storytelling, and communication skills
• Strong workflow management skills including time management, prioritization, project planning and implementation
• Familiarity with survey programming tools (e.g., SurveyMonkey, Decipher, Qualtrics, Suzy, My-Take etc.)

Responsibilities

• Assist in the development and execution of CX and EX research projects and in particular, survey design and programming, data verification, analysis and visualization while creating compelling insights decks
• Collaborate with partners and team members to translate business questions into research designs and analytics plans that tell a compelling story
• Support the research team's research-related ad-hoc requests such as compiling, reviewing, proofing, and editing decks, documents and reports
• Coordinate and manage abbreviated research studies, using agile research tools
• Update tracking studies, focusing on KPI's changes

Preferred Qualifications

• Background in User Experience (UX) Research
• Proficiency in dashboard management with Tableau and My-Take