Insights Data Analyst

Summary

Join ASAPP, a company building AI solutions for customer service challenges, as an Insights Data Analyst. You will collaborate with Sales and Customer Success teams to provide data-driven solutions, maximizing customer value and showcasing ASAPP's potential. Key responsibilities include conducting data analyses, creating presentations, and writing SQL queries. The ideal candidate possesses strong analytical and technical skills, experience with large datasets, and the ability to communicate insights effectively. This role offers the opportunity to contribute to the development of generative AI solutions for contact centers and work with a team focused on innovation and continuous improvement.

Requirements

• Bachelor’s degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience
• 2-4 years of experience manipulating and uncovering insights from large data sets
• Advanced SQL skills, including the ability to write new queries and interpret existing queries
• Experience with data visualization tools (e.g. Sisense, RStudio, Tableau, etc.) and an ability to create simple yet impactful data visualizations from complex data sets
• Ability to produce end-to-end slide decks to be presented to non-technical audiences
• Familiarity with database systems and data warehousing concepts

Responsibilities

• Serve as a strategic partner to Customer Success, Product and Sales teams, helping them achieve business objectives through insights
• Conduct analyses on large datasets to uncover optimization opportunities and drive value for large enterprises
• Design slide decks and dashboards to help convey data insights to non-technical audiences
• Write custom SQL queries to fulfill data requests for both internal and external stakeholders
• Help shape the roadmap for generative AI solutions for the contact center
• Occasionally assist in customer facing presentations

Preferred Qualifications

• Experience working with Python and using large language models for analytics purposes
• Previous experience working at an AI or technology startup
• Experience working with Google Docs Editor Suite (Google Docs, Slides, Sheets)
• Customer-facing experience is a plus but not required for this role