Reporting Data Analyst - Engineering

Summary

Join Contentful's Product Analytics team as a Reporting Analyst and build insightful dashboards using Tableau to support engineering productivity decision-making. Collaborate with Engineering and Program Managers, responding to key queries about software development performance. Create monthly reports visualizing key metrics and engage in ad-hoc analysis on sprint performance, developer productivity, and more. Work with downloadable datasets initially, transitioning to building an ingestion pipeline. Continuously improve the scope of productivity metrics and maintain up-to-date documentation for stakeholders. This role requires strong quantitative thinking, data wrangling, and visualization skills.

Requirements

• Professional Background: 2-4 years of business experience
• Quantitative Thinking: Comfortable working with quantitative data, a basic understanding of statistics, able to identify trends and outliers, and accurately report findings
• Data Wrangling: Capable of cleaning, transforming, and integrating data from multiple sources to support clear reporting
• Visualization Skills: Proficient in Tableau (or similar tools) to create dashboards that deliver actionable insights to stakeholders
• Workplace Tools: Confident using Google Docs, Sheets, and Slides—or equivalent—for collaboration and reporting
• Stakeholder Communication: Strong communication and collaboration skills to understand needs, gather requirements, and present findings effectively

Responsibilities

• Monthly Reporting: Build dashboards in Tableau that clearly visualize engineering productivity and operational performance metrics and create monthly reports in document and slide format
• Data Wrangling and Integration: You’ll start by working with downloadable datasets from tools like JIRA and GitHub, and over time, work with our Analytics Engineer to build an ingestion pipeline
• Ad-hoc Analysis: Respond to on-demand questions regarding sprint performance, developer productivity, bug resolution, and capital expenditure from software development
• Collaboration and Stakeholder Management: Work closely with our Engineering Managers and Program Managers, and engage directly with Engineering leadership
• Continuous Improvement: Support efforts to expand the scope of productivity metrics to include deployment processes, incident tracking, and other engineering operations over time
• Documentation: Our stakeholders are best equipped to use the reports and dashboards we produce if they are well documented, and you will be expected to ensure all documentation is kept up to date

Preferred Qualifications

• SQL and Warehousing: Familiar with SQL and querying enterprise-scale data warehouses such as Redshift
• Python & Notebooks: Exposure to Python and the use of Jupyter notebooks for exploratory analysis
• Problem Solving: Able to structure problems, propose practical solutions, and follow through to deliver outcomes that meet stakeholder needs
• Software Development Familiarity: Awareness of software engineering practices and the Software Development Life Cycle (SDLC)
• Tool-Specific Knowledge: Understanding of data from productivity tools like JIRA and GitHub

Benefits

• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
• We value Work-Life balance and You Time ! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best