Insights Manager

Summary

Join SMG as an Insights Manager and become a critical member of our Client organization team, collaborating with researchers to extract data and develop actionable insights for clients. You will lead presentations, partner with product teams to enhance our insights platform, and build strong client relationships. This role offers opportunities to develop research and consulting skills while impacting customer experiences for major brands. SMG is a leading experience management provider with a remote-first work environment and a commitment to a positive and inclusive workplace culture. We offer unlimited PTO, company sick pay, and tech provided. The position requires strong analytical, communication, and presentation skills, along with experience in data analysis and client interaction.

Requirements

• At least 3-5 years of relevant work experience
• Bachelor’s degree
• Intermediate to advanced proficiency in Microsoft Office (Excel + PowerPoint)
• Excellent verbal and written communication skills
• Extreme attention to detail
• Organized + flexible work style
• Strong multi-tasking and creative problem-solving skills
• Ability to travel 10–15% of the time

Responsibilities

• Curates and presents cross-client insights, industry trends and thought leadership
• Collaborates on development of new approaches to action-based insight for the assigned industry vertically
• Integrates external data for multi-source analysis and insights
• Completes follow up requests from client insights presentations
• Evaluates Program health, data integrity, terming analysis
• Ensures SMG is continuing to be forward thinking on insights deliverables Coordinate with researchers to run data analytics which answer client business questions
• Communicate daily with internal and external stakeholders
• Assist with answering client questions and providing solutions insights)
• Collaborate and interact with clients over Zoom and via email
• Assist in the creation of client presentations

Preferred Qualifications

Experience with a consulting firm, market research company, or other service-based organization is a definite plus

Benefits

• Remote first company (fully remote)
• Unlimited PTO
• Tech provided
• Company sick pay