Health Systems Partner Insights Manager

Summary

Join SonderMind as a Health Systems Insights Manager and leverage data to drive strategic growth and strengthen partnerships with enterprise health system clients. This role involves analyzing partner data to identify operational inefficiencies, expansion opportunities, and strategies for improving care delivery at scale. You will translate complex data into actionable recommendations for both internal stakeholders and partner organizations, playing a crucial role in SonderMind's expansion within the enterprise healthcare sector.

Requirements

• 2+ years in healthcare consulting, analytics, or a similarly strategic, data-heavy role supporting health systems or enterprise healthcare clients. Knowledge of clinical systems is a must
• Excellent verbal and written communication skills. Ability to communicate to internal and external stakeholders
• Proficient in analyzing large datasets, synthesizing information,  diagnosing HS partner issues and translating it into actionable solutions
• A passion for Healthcare System partner and patient satisfaction and a strong desire to help partners achieve their goals of patients receiving behavioral healthcare through Sonderind
• Empathetic and patient in handling concerns
• Ability to collaborate cross-functionally with care coordination, analytics, product, and to ensure a successful experience. Highly collaborative within the Health Systems Team
• Strong understanding of healthcare business models, operations, and levers of revenue and efficiency
• Excellent organizational skills with the ability to manage multiple partners and priorities simultaneously

Responsibilities

• Success Metrics & Reporting: Reviewing and actioning on reports and metrics of success for Health Systems and their partner organizations. Analyze trends and identify actions for success. Interpret Enterprise reporting for intersecting success metrics
• Partner Health Monitoring: Track and measure HS partner health and success metrics, such as usage data, feedback, and satisfaction. Proactively identify potential risks to customer success (e.g., churn or dissatisfaction) and develop strategies to mitigate these risks
• Partner Success: Proactively engage with customers to understand their evolving needs and provide solutions
• Customer Advocacy & Support: Act as the partners voice within the organization, advocating for their needs and ensuring their issues are addressed promptly. Resolve HS partners queries, challenges, and issues in a timely and professional manner
• Product Feedback & Insights: Gather health system partners feedback and insights to help inform product development and service improvements. Work with Care Coordination,Analytics, and Marketing teams to relay this information.  Identify repeatable insights and scalable strategies for other partner accounts

Benefits

• The anticipated salary range for this role is $88,000- $110,000
• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!