Muck Rack is hiring a
Instructional Designer

Summary

Join Muck Rack, the leading SaaS platform for public relations and communications professionals, as an experienced Instructional Designer to collaborate on a unified content strategy that supports the needs of GTM teams and Muck Rack customers.

Requirements

• At least 2 years of experience in instructional design at B2B SaaS companies
• 2+ years experience using course authoring and video/audio design tools (Articulate 360, Adobe Illustrator, and TechSmith Camtasia preferred)
• Experience with incorporating multiple media elements into learning programs, including audio, video, animation, simulation, and self-developed graphics
• Knowledge of adult learning principles and needs assessment techniques
• Ability to work autonomously and a desire to own projects from start to finish
• Ability to analyze training needs for revenue professionals and a proven track record of creating training that leads to measurable and observable business outcomes
• Data-driven with a passion to uncover how our customers learn and retain information most effectively
• Great communicator with strong collaboration and project management skills - you’re excited to work with internal stakeholders and able to understand and explain technical features in terms of the value they provide to customers
• Deep empathy for the challenges and motivators for those working in public relations and communications
• Appetite to learn the latest technologies and techniques required to build best-in-class digital education solutions
• Direct experience working with major LMS systems (Skilljar a plus)

Responsibilities

• Work alongside Go-To-Market Enablement and Customer Education team members to analyze training needs for our customers
• Develop exciting learning experiences through a unified content strategy and provide a continuous learning path of relevant and impactful education that benefit GTM teams and Muck Rack customers
• Create L&D assets (e.g. courses, videos, webinars, product simulations, etc.) to support awareness and adoption of Muck Rack
• Track and oversee the metrics and reporting needed to measure success and impact of training, tools, and processes
• Build relationships and collaborate cross-functionally with key stakeholders from Customer Success, Sales, Product, Marketing, and Customer Support
• Field internal and external inquiries and content requests for customers

Benefits

• Remote work, forever
• Transparent compensation
• Health & wellness (comprehensive health, dental, vision, disability and life insurance for employees and their families)
• PTO and family benefits (4+ weeks of off-the-grid PTO, paid sick/mental health days and 13 paid holidays)
• Personal & professional development opportunities