Instructional Designer

Summary

Join Outreach's Customer Education Team as an Instructional Designer and help lead our customers to success by providing engaging educational materials. You will create self-paced courses, training assets, and supporting resources, including videos, job aids, and assessments. Collaborate with go-to-market teams to capture the latest functionality releases for internal and external education. Maintain a working knowledge of customer personas and use cases, and assist with managing the Learning Management System (LMS). Design performance-based learning assessments aligned with learning objectives. This role requires strong project management skills and a customer-first attitude. The ideal candidate will have 3+ years of experience in instructional design and a relevant certification.

Requirements

• You have 3+ years of experience in instructional design, technical course development, curriculum management, or a related field (ie. L&D, enablement), ideally in a fast-paced SaaS environment
• You hold and actively maintain at least one Certification pertinent to Instructional design
• You have strong project management skills, and the ability to manage multiple projects and deliver quality content quickly in a fast-paced environment
• You are obsessed with the learner’s experience and apply best practices in adult learning to your design. You are also passionate about delivering value quickly to the customer and you take a highly iterative approach to your design
• You thrive at identifying, creating, and incorporating the most effective and innovative practices in the learning industry
• You have experience with e-authoring tools such as Camtasia, Articulate 360, and Adobe Creative Cloud
• You have experience with LMS software (Skilljar preferred)
• You are a strong communicator, with clear concise communication in both written and presentation form

Responsibilities

• Scoping, creation, and evolution of engaging, scalable content to drive customer outcomes
• Creating and writing self-paced courses, training assets, and supporting resources including videos (requiring voiceover, screen captures, editing audio and video), job aids, assessments, and other collateral
• Understanding customer impact and sentiment and building action plans to maintain net positive feedback
• Working with go-to-market teams to capture latest functionality releases for internal enablement and external educational
• Maintaining working knowledge of customers’ different personas and use cases
• Assisting with the managing and administering of the Learning Management System (LMS) and other learning systems
• Designing performance-based, measurable learning assessments which directly align to learning objectives

Preferred Qualifications

• 5+ years experience working at a fast-paced Software-as-a-Service (SaaS) company
• Experience in Customer Success, Customer Education/Enablement, and/or Professional Services
• Experience working with modern Learning Management Systems, preferrable Skilljar
• Comfortable collaborating with and presenting to all levels within the organization, including senior leadership
• Experience building and maintaining certification programs

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military