Senior Instructional Designer

Summary

Join Samsara as a Senior Instructional Designer III and create engaging learning content for our Global Customer & Technical Support teams. You will partner with stakeholders to conduct needs analyses, design training solutions, develop course content across various media formats, leverage AI tools, collect feedback, and evaluate training effectiveness. This role requires strong instructional design experience, excellent communication skills in English and Spanish, and experience with Learning Management Systems. The ideal candidate will have experience in a high-growth SaaS environment and familiarity with AI tools. This remote position, open to candidates in Mexico, offers a competitive compensation package and flexible working arrangements. Your work will directly impact the efficiency and success of Samsara's global support operations and contribute to the company's mission of digitizing large sectors of the global economy.

Requirements

• 5+ years of instructional design experience, preferably supporting global customer support teams (e.g., frontline agents, technical specialists, and support leaders)
• Proven ability to learn and translate complex support tools and processes into clear, engaging training across multiple formats (elearning, video, SOPs, role-based scenarios, etc.)
• Strong written and verbal communication skills in both English & Spanish, with a focus on simplifying technical concepts for diverse audiences
• Experience using Learning Management Systems and familiarity with tools used to create and deliver scalable training
• Analytical mindset with the ability to connect learning outcomes to support KPIs (e.g., CSAT, resolution time, deflection), and iterate based on data
• Comfortable using or exploring AI tools to enhance training development, personalization, or automation
• Exceptional attention to detail and strong organizational skills with a track record of managing multiple initiatives at once

Responsibilities

• Partner with cross-functional stakeholders to conduct needs analyses and scope learning initiatives that align with business objectives and timelines
• Design creative, engaging training solutions across Global Support functions and audiences—including technical, non-technical, and leadership roles
• Develop written course content (e.g., facilitation guides, video scripts, learning activities, and assessments) and create learning assets in a variety of media formats (e.g., elearning, video, audio, workshops, and hands-on exercises)
• Leverage AI-native tools and emerging technologies to accelerate content development and tailor learning experiences to dynamic business needs
• Collect feedback from stakeholders and subject matter experts to iterate and finalize training materials
• Use data to evaluate training effectiveness and drive continuous improvement
• Provide constructive feedback to peers to uphold high-quality standards across content
• Champion and model Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally

Preferred Qualifications

• Experience in a high-growth SaaS environment with a proven ability to adapt learning programs to evolving products and support models
• Familiarity and curiosity for using AI tools (e.g., ChatGPT, Synthesia, Descript) to develop or iterate on learning content in a fast-paced, evolving environment
• Instructional design certifications or advanced education in learning sciences, technical communication, or a related field

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more