Insurance Claims Adjuster

Summary

Join Alexander Shunnarah Trial Attorneys, a rapidly growing personal injury law firm, as a Case Manager. You will handle pre-litigation and early litigation phases of injury cases, negotiating with adjusters, managing client communication, and maintaining detailed case files. This role requires at least two years of bodily injury claims adjusting experience or five years of plaintiff-side personal injury case management. You will need strong negotiation skills, medical terminology knowledge, and proficiency in case management software. The firm offers a competitive salary, comprehensive benefits, and a supportive environment. While on-site work is preferred, hybrid or remote options are available for the right candidate in Massachusetts.

Requirements

• At least two years of bodily-injury insurance claims–adjusting experience handling full liability evaluation and settlement authority of fifty thousand dollars or more
• Or at least five years of plaintiff-side personal-injury case management in a high-volume firm where you personally negotiated settlements with insurance agents
• Demonstrated record of independently moving a docket of sixty or more pre-litigation injury files from intake through signed release, including demand drafting, policy limits analysis, lien resolution, and final disbursement
• Solid grasp of medical terminology and the ability to read, summarize, and value treatment records and bills without attorney guidance
• Proven negotiation results that meet or exceed firm-set settlement targets and cycle-time expectations
• Working knowledge of state-specific personal-injury statutes, comparative-fault rules, lien subrogation, and coverage triggers
• Proficiency in Microsoft 365 plus at least one cloud case-management platform such as Filevine, Litify, or Clio, including custom-report generation
• Exceptional client-facing communication skills and the confidence to coordinate directly with adjusters, providers, and opposing counsel
• Bachelor’s degree, paralegal certificate, claims-adjuster license, or any combination that shows formal training in claims, law, or healthcare documentation
• Availability to be in office most days during onboarding, then operate with minimal supervision while meeting/exceeding weekly productivity metrics agreed upon with the managing attorney

Responsibilities

• Own the docket: Handle a full slate of pre-litigation injury files—plus the early stages of litigation—taking each case from intake through signed release with minimal attorney touchpoints
• Drive negotiations: Analyze coverage, build demands, and negotiate directly with adjusters to hit or beat firm-set settlement and cycle-time targets
• Guide the client experience: Serve as the primary contact for clients and medical providers, giving timely updates, gathering records, and coaching clients on treatment and recovery milestones
• Control the paperwork: Order, audit, and summarize medical bills and liens, track all deadlines, and maintain immaculate digital files in Filevine (or similar) so attorneys can drop in and see instant status
• Clear the finish line: Finalize lien resolutions, draft closing statements, and coordinate disbursements to wrap cases cleanly and keep referrals flowing

Benefits

• Dental, vision, and health insurance, plus supplemental insurance and paid time off
• A Competitive Salary: $70,000-80,000/year + uncapped commission plan (~$1000-3000/month on average)
• Remote Option: we are open to hybrid or remote for the right candidate (must reside in Mass.)