California Dental Association is hiring a
Insurance Premium Audit Associate

Summary

The job is for a Premium Auditor position at CDA, requiring assistance to policyholders and Premium Auditors, responding to complex inquiries, and handling customer service. The role requires a high school diploma or GED and three years of insurance industry experience. Preferred qualifications include a bachelor's degree, Workers’ Compensation line of coverage experience, and knowledge of Premium Audits.

Requirements

• High school diploma or GED required
• Minimum three-year experience working in the insurance industry
• Proficient computer skills, including, Excel, Word, Adobe
• Demonstrate excellent verbal, written and interpersonal communication skills
• Ability to work in a deadline driven, fast-paced environment
• Ability to adapt to a changing environment
• Ability to work in a collaborative environment
• Demonstrate excellent analytical skills with a strong attention to detail
• Ability to prioritize workload to meet deadlines, and manage multiple projects
• Ability to work independently with minimal supervision

Responsibilities

• Performs a variety of tasks to assist both the policyholders and Premium Auditors
• Responds to complex questions regarding outcome of premium audit
• Supports retention efforts by notifying policyholders of unreported payroll
• Assisting and coordinating complete submission of documents to the premium auditors
• Responds in a timely manner and communicates with policyholders using clear and direct language to ensure understanding
• Develops and maintains strong working knowledge of guidelines applicable to workers’ compensation premium audits to facilitate efficient resolution of policyholder questions
• Investigates and resolves policyholder questions, concerns and disputes in a timely and efficient manner
• Collaborates with underwriters, auditors and audit management to resolve issues
• Process Audit estimations within authority
• Process Voluntary and Physical Audits within authority
• Handles customer and agent inquiries professionally and within company established standards
• Respond to department inquiries via telephone, written correspondence, and email
• Verify and produce critical information for file documentation
• Manage Audit inboxes (electronic mail)
• Manage Final Audit queues
• Review and prioritize incoming audit submission and audit correspondence (electronic mail)
• Send follow-up correspondence to gather additional missing documentation
• Send and manage Physical Audit orders with third-party vendor
• Assist Renewal team with research of non-complaint policies

Preferred Qualifications

• Bachelor’s degree preferred
• Experience in the Workers’ Compensation line of coverage; knowledge of Premium Audits
• Understanding of Workers’ Compensation rules & regulations specific to payroll auditing

Benefits

Pay range is $47,400 - $59,200