Insurance Representative

Summary

Join Donegal Insurance Group as an Insurance Representative in our Resource Center! You will handle inbound calls regarding property/casualty insurance personal lines products for multiple states. Responsibilities include answering customer and agent inquiries, processing requests, and providing accurate policy information. A high school diploma or GED and customer service experience are required. A Property and Casualty Agent’s License is strongly preferred. Donegal offers a competitive benefits package including medical, dental, vision, 401(k) matching, paid time off, career development opportunities, and more.

Requirements

• High school diploma or GED equivalent
• Previous customer service or related work experience
• Basic knowledge of property/casualty insurance products, insurance processing systems/ procedures, Best Practices, state regulations, and customer service practices

Responsibilities

• Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer &/or agent inquiries in a first time final manner
• Efficiently handle incoming calls and/or e-mails from existing personal lines customers and agents. May do outbound calls and follow up work as required to process requests
• Provides accurate general policy information to policyholders and agents regarding personal lines insurance products including policy content, billing issues, limits, and deductibles
• Embrace cross training on select personal line products and billing payment plans for personal lines for multiple states
• Perform outbound calls and follow up work as required

Preferred Qualifications

Property and Casualty Agent’s License

Benefits

• Medical, Dental, and Vision Coverage : Available to you and your dependents. Coverage begins the first of the month after start date
• 401(k) with the first 3% matched at 100% : the next 6% is matched at 50%
• Paid Time Off : Paid vacation, sick days, paid holidays, & bereavement days
• Career Development : Including college partnership discounts and industry designation(s) reimbursements
• Company-paid basic life insurance
• Short & long-term disability insurance
• Employee stock purchase plan
• Employee assistance program (EAP)
• Discretionary annual incentive program