Insurance Subsidy Analyst

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, and contribute to the digital transformation of physical operations across various industries. As an Invoicing & Adjustments team member, you will play a crucial role in ensuring accurate and timely invoicing for customers, including managing credit transactions, generating invoices and credit memos, and resolving billing inquiries. This remote position, based in Mexico, offers the opportunity to impact real-world operations and grow your career within a dynamic and supportive environment.

Requirements

• Bachelor’s degree
• 2+ years in Accounts Receivable, preferably in an invoicing or billing-specific role
• Experience with Mexico Accounts for invoicing and payments
• Tax reconciliations experience
• Proficient in MS Excel
• Ability to multitask and thrive in a fast-paced environment

Responsibilities

• Ensure customer invoices are accurate and for all customers
• Enroll global customers in consolidated invoicing, ensuring they understand the nuances of the program
• Create credit transactions for customers with returns, subsidies, partner credits (insurance rebates), concessions
• Certify invoices, payment, and credit memos for MX-based customers
• Manually generate invoices and credit memos related to insurance subsidy deals, and follow the standard certification process through Solucion Factible
• Answer internal and external questions on invoicing, adjustment transactions, and statements
• Identify and correct system errors causing invoices to fail to send automatically
• Create custom billing schedules at IF/Sales’ request
• Accommodate specialty invoicing requests
• Upload invoices to portals when required
• Create customer-facing documentation answering frequently asked billing questions
• Project work to improve the overall invoicing process
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• NetSuite/Salesforce experience
• Ariba, Coupa, and/or Oracle experience
• Any experience working with Insurance Partners in Mexico is a plus

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more