Invoicing Analyst

Summary

Join Samsara's Invoicing & Adjustments team as a remote employee based in Mexico and ensure accurate and timely customer invoicing. You will handle invoice creation, account statements, and adjustments, focusing on customer understanding and timely payments. Responsibilities include processing credits, providing documentation, and applying adjustments to invoices. Success will be measured by KPIs related to volume, custom invoicing, and customer case volume. This role offers opportunities for career growth within a rapidly expanding company. You will contribute to Samsara's mission of digitizing global industries and work alongside a high-caliber team.

Requirements

• Bachelor’s degree
• 2+ years in Accounts Receivable, preferably in an invoicing or billing-specific role
• Experience with Mexico Accounts for invoicing and payments
• Tax reconciliations experience
• Proficient in MS Excel
• Ability to multitask and thrive in a fast-paced environment

Responsibilities

• Ensure customer invoices are accurate and for all customers
• Enroll global customers in consolidated invoicing, ensuring they understand the nuances of the program
• Create credit transactions for customers with returns, subsidies, partner credits (insurance rebates), concessions
• Certify invoices, payment, and credit memos for MX-based customers
• Answer internal and external questions on invoicing, adjustment transactions, and statements
• Identify and correct system errors causing invoices to fail to send automatically
• Create custom billing schedules at IF/Sales’ request
• Accommodate specialty invoicing requests
• Upload invoices to portals when required
• Create customer-facing documentation answering frequently asked billing questions
• Project work to improve the overall invoicing process
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• NetSuite/Salesforce experience
• Ariba, Coupa, and/or Oracle experience

Benefits

• Health benefits
• Samsara for Good charity fund
• Employee-led remote and flexible working