Insurance Team Lead

Summary

Join First Help Financial (FHF), a fast-growing company providing auto loans, as a Team Lead, Insurance! This remote position offers a base salary of $60,000+ plus quarterly bonuses. You will lead a team of claims associates, overseeing total loss and lienholder claims. Responsibilities include team management, claims auditing, investigations, and problem resolution. The ideal candidate possesses a Bachelor's degree or equivalent experience, 5+ years in automotive insurance claims, strong communication skills, and proficiency in Microsoft Office Suite. FHF provides excellent benefits, including competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, and a supportive work-life balance culture.

Requirements

• Bachelors degree and/or equivalent work experience
• 5+ years of experience managing automotive insurance claims, with expertise in auto damage assessment and total loss resolution
• Strong communication skills and the ability to build relationships across teams
• Self-motivated with the ability to multitask and work independently
• Experience working remotely and managing responsibilities in a virtual environment
• Proven research and analytical skills with the ability to investigate beyond the immediate scope
• Proficiency in Microsoft Excel, Teams, and Outlook

Responsibilities

• Lead and manage a team of claims associates, providing mentorship, training, and regular performance feedback
• Conduct team meetings to align goals and resolve challenges
• Foster a high-performance culture centered on quality, accountability, and client satisfaction
• Review total loss and lienholder claims for compliance, fairness, and accuracy
• Develop and enhance efficient processes for claims review and resolution
• Monitor and analyze claims metrics; generate reports to identify trends and areas for improvement
• Conduct in-depth investigations into complex or disputed claims by gathering and analyzing relevant information
• Collaborate with clients, internal departments, and third-party vendors to achieve timely and satisfactory resolutions

Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement