Insurance Verification & Scheduling Specialist

Summary

Join MedCore Solutions as an Insurance Verification Specialist and support a high-volume endocrinology clinic remotely. You will verify patient insurance coverage, obtain eligibility details, and update the EMR (eClinicalWorks). Efficiently schedule and reschedule appointments, prioritizing urgent requests. Communicate clearly with patients and insurance companies, addressing inquiries with empathy. Collaborate with the clinical and admin team to minimize scheduling conflicts. This role requires 2+ years of experience in insurance verification and strong knowledge of US healthcare insurance processes. Excellent communication skills and proficiency with EMR systems are essential. The position offers a fully remote work setup with a fixed schedule, weekly paychecks, and a great company culture.

Requirements

• 2+ years of experience in Insurance Verification
• Strong knowledge of US healthcare insurance processes, eligibility rules, and payer types
• Excellent spoken English with a neutral or clear accent—this is crucial due to the patient-facing nature of the role
• Comfortable using EMR systems, phone systems, and productivity tools
• Strong multitasking, organizational, and critical thinking skills
• Able to work independently while collaborating remotely with a clinical team

Responsibilities

• Verify patients' active insurance coverage (commercial, Medicare, Medicaid, and managed care plans) prior to appointments
• Obtain and document eligibility, coverage limits, copays, deductibles, and referral or authorization requirements
• Contact insurance companies via portal or phone to clarify benefits and resolve issues in real time
• Accurately update insurance details in the EMR (eClinicalWorks)
• Schedule new and follow-up appointments efficiently, following provider availability and visit type protocols
• Reschedule appointments as needed while minimizing patient inconvenience
• Coordinate with the internal clinical and admin team to reduce scheduling conflicts
• Prioritize urgent appointment requests and manage double bookings as appropriate
• Handle a high volume of inbound and outbound calls i n a professional, friendly manner
• Provide patients with clear instructions and information regarding appointments, insurance, and pre-visit requirements
• Address patient inquiries with empathy and efficiency, escalating complex concerns when needed
• Minimize patient hold time and follow up on any missed or abandoned calls promptly

Preferred Qualifications

• Hands-on experience with eClinicalWorks (eCW) preferred
• Proficiency in Arabic and/or Spanish

Benefits

• Weekly Paychecks
• Fixed Weekends Off
• Great Company Culture and No Micromanagement
• Thriving Company Culture with Complete Autonomy
• Permanent Work From Home