Insurance Verification & Scheduling Specialist

Summary

Join MedCore Solutions as an Arabic/Spanish-Speaking Insurance Verification Specialist and contribute to the smooth operation of a high-volume endocrinology clinic. This fully remote position requires verifying patient insurance coverage, obtaining eligibility details, scheduling appointments, and addressing patient inquiries. You will utilize eClinicalWorks (eCW) and communicate effectively with insurance companies and patients. The ideal candidate possesses 2+ years of insurance verification experience, fluency in Arabic and/or Spanish, and strong knowledge of US healthcare insurance processes. Excellent communication skills and proficiency in EMR systems are essential. Enjoy a permanent work-from-home setup with weekly paychecks, fixed weekends off, and a supportive company culture.

Requirements

• 2+ years of experience in Insurance Verification
• Fluency in Arabic and/or Spanish is required
• Strong knowledge of US healthcare insurance processes, eligibility rules, and payer types
• Excellent spoken English with a neutral or clear accent—this is crucial due to the patient-facing nature of the role
• Comfortable using EMR systems, phone systems, and productivity tools
• Strong multitasking, organizational, and critical thinking skills
• Able to work independently while collaborating remotely with a clinical team

Responsibilities

• Verify patients' active insurance coverage (commercial, Medicare, Medicaid, and managed care plans) prior to appointments
• Obtain and document eligibility, coverage limits, copays, deductibles, and referral or authorization requirements
• Contact insurance companies via portal or phone to clarify benefits and resolve issues in real time
• Accurately update insurance details in the EMR (eClinicalWorks)
• Schedule new and follow-up appointments efficiently, following provider availability and visit type protocols
• Reschedule appointments as needed while minimizing patient inconvenience
• Coordinate with the internal clinical and admin team to reduce scheduling conflicts
• Prioritize urgent appointment requests and manage double bookings as appropriate
• Handle a high volume of inbound and outbound calls i n a professional, friendly manner
• Provide patients with clear instructions and information regarding appointments, insurance, and pre-visit requirements
• Address patient inquiries with empathy and efficiency, escalating complex concerns when needed
• Minimize patient hold time and follow up on any missed or abandoned calls promptly

Preferred Qualifications

Hands-on experience with eClinicalWorks (eCW) preferred

Benefits

• Permanent Work From Home
• Weekly Paychecks
• Fixed Weekends Off
• Great Company Culture and No Micromanagement
• Thriving Company Culture with Complete Autonomy