Intake Specialist

Summary

Join Bend Health, a company revolutionizing mental health treatment for kids and teens, as a part-time, remote Intake Specialist. You will conduct initial evaluations, gather information, screen for risk, and triage members to appropriate services. Accurate documentation and consultation with clinical leads are crucial. This role requires a Bachelor's degree in a relevant field or certified coaching experience. Strong communication, empathy, and organizational skills are essential. Bend Health offers a competitive salary, comprehensive benefits, incentives, equity, and 401k contributions. Help us expand access to quality mental health care for young people and their families.

Requirements

• Bachelor’s degree in social work or psychology-related field (unlicensed) or certified coach with experience in mental health
• Tech-savvy and comfortable practicing telehealth via video
• Organized and excited by a dynamic environment
• Warm and engaging clinical style
• Passionate about helping kids and teens achieve goals
• Empathy and Active Listening: Ability to create a warm, welcoming environment while addressing sensitive topics with care and compassion
• Critical Thinking: Strong decision-making and problem-solving skills to assess member needs and determine appropriate interventions or services
• Collaboration: Skilled at working closely with clinical leads, care teams, and external service providers to ensure seamless care delivery
• Communication: Exceptional verbal and written communication skills to document evaluations and provide clear updates to team members
• Organization and Time Management: Able to manage multiple priorities effectively in a fast-paced, dynamic environment
• Cultural Competence: A Commitment to delivering equitable, inclusive care that respects diverse backgrounds, identities, and experiences
• Adaptability: Comfortable navigating changes and uncertainties while maintaining focus on member outcomes

Responsibilities

• Provide initial evaluations for new members and families, gathering pertinent information, screening for risk, and triaging members into appropriate services all while creating a warm and inviting environment
• Provide accurate and timely documentation in the EHR and other communication systems
• Consult with clinical lead to facilitate referrals for clinically indicated services outside of the organization
• Assign care team members post initial evaluation and inform the care team of new assignments
• Other duties as assigned

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity
• 401k contribution