Patient Intake Specialist

Summary

Join I STA Personnel Solutions South Africa and work remotely as a Patient Intake Specialist for a USA-based healthcare client. This dual role involves onboarding new and existing patients into ABA services, managing insurance authorizations, and performing quality assurance checks on documentation. The ideal candidate is detail-oriented and comfortable in a fast-paced environment. This position requires working EST hours (9 AM - 6 PM) and necessitates a fixed fiber line internet connection with a minimum speed of 25 Mbps and a reliable power backup solution. South African citizenship is required. If you are not contacted within 14 working days, please consider your application unsuccessful.

Requirements

• Exceptional written and verbal communication skills in English
• A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory
• A reliable power backup solution is required to manage load shedding and power outages

Responsibilities

• Serve as the primary point of contact for families, engaging primarily via phone
• Gather essential information from families regarding their insurance, therapy needs, and scheduling preferences
• Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience
• Verify the accuracy and completion of all required forms, for compliance and quality assurance standards
• Submit insurance verification requests with 100% accuracy, ensuring families can access services without delay
• Enter and manage client data in Central Reach, maintaining precision across all records
• Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently

Preferred Qualifications

• Background in home care, ABA therapy, healthcare, or insurance verification is highly advantageous
• Proven ability to manage multiple moving parts, track deadlines, and follow up without missing a beat
• Patience and professionalism to handle sensitive conversations with families, providing support when they need it most
• Proficiency with Google Drive, Central Reach (added benefit), Excel, and other administrative tools
• A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks