Center for Justice Innovation is hiring a
Intake Specialist

Summary

Join a dynamic team at The Center for Justice Innovation and contribute to creating stronger, healthier, more just communities. As an Intake Specialist, you will play a key role in the client intake process, manage front desk and waiting room, conduct intakes and needs-based screenings, and assist with scheduling and rescheduling mandated participants.

Requirements

• Associate's Degree and 1 year of experience or 2-3 years’ experience in the criminal justice field as an equivalency
• Must be highly organized with an ability to multi-task and work in a fast-paced environment
• Experience with the Salesforce program is preferred
• The ideal candidate will have a willingness and interest in engaging individuals (youth and adult) with mental health and substance abuse needs
• Experience in Motivational Interviewing is a plus
• Candidates must have the ability to work with people from diverse backgrounds in a culturally-competent manner
• Candidates must also be comfortable working with adolescents, adults, and families and be able to communicate appropriately with stakeholders
• Excellent organizational, interpersonal, communication and writing skills required

Responsibilities

• Greet and serve as initial contact for all BCS first-time and returning clients
• Manage front desk and waiting room through greeting all visitors, ensuring clients’ needs are addressed in a timely and professional manner, assisting with scheduling and rescheduling needs, and maintaining a professional and welcoming environment
• Conduct intakes and needs-based screenings for newly mandated participants
• Explain program requirements and expectations to participants
• Assist with scheduling and rescheduling mandated participants for intakes and a variety of onsite and off-site services
• Provide voluntary referral information for participants
• Manage the flow of referrals to in-house interventions and programming sites
• Ensure program participants are scheduled properly
• Maintain appropriate paper files
• Ensure accuracy of information input into electronic client database, including attendance lists from classes and community service sites
• Assist with the Driving While Intoxicated (DWI) Initiative
• Attend project events, community events, and meetings after hours, as needed
• Attend all staff meetings and trainings as scheduled
• Assist with other relevant programming and administrative tasks, as necessary

Benefits

• Comprehensive healthcare with a national network
• Free basic dental coverage
• Vision insurance
• Short-term and long-term disability
• Life insurance
• Flexible spending accounts including commuter FSA
• 403(b) retirement plan with a two-to-one employer contribution up to 5%