Integration Implementation Specialist

Summary

Join Procore as an Integration Implementation Specialist and play a key role in implementing, training, and consulting customers on integrations between Procore and their accounting software. You will leverage your consultative, customer-relations, and technical skills to represent the customer voice and drive product growth. This role involves managing support escalations, assisting product management, and collaborating with account managers. The position is remote within the US and reports to the Manager, Integration Services. Procore offers competitive compensation and a comprehensive benefits package.

Requirements

• 5+ years in a customer-facing role
• Bachelor's Degree or 5+ years of equivalent work experience
• Knowledge and experience with the phases of the construction life-cycle including accounting practices and project management
• Experience installing and configuring applications in the Windows environment
• Usage and understanding of modern web and mobile applications
• Exceptional troubleshooting and customer interaction skills

Responsibilities

• Implement, configure, and train customers on Procore’s accounting integration products
• Serve as a subject matter expert for questions from Sales, Account Managers, Marketing, and Customer Support teams around accounting integration, construction accounting practices, and financial management of projects
• Manage second-tier support escalations specifically related to accounting integration issues; these will include troubleshooting the integration connector and other elements in the customer’s Windows environment
• Assist product management in identifying issues, enhancement requests, and feature requests from customers
• Work with Account Managers to assist with customer issues and questions surrounding accounting integration
• Contribute to Knowledge Base articles, FAQs and other documents concerning accounting integration
• Travel (5-10%) to Procore offices, client sites, and more!

Preferred Qualifications

• Knowledge of Sage 100/300 CRE accounting software, QuickBooks accounting software/Web Connector, Or Viewpoint Spectrum/Vista construction software
• Knowledge of other construction accounting packages such as Xero, NetSuite, Intacct, Acumatica, Yardi, MRI, JD Edwards

Benefits

• Base Pay Range $59,720 - $82,115
• Eligible for Bonus Incentive Compensation
• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs