Integration System Engineer II

Summary

Join Global Healthcare Exchange (GHX) as an Integration Engineer II and deliver assigned implementation projects, ensuring high-quality service for GHX customers. Oversee day-to-day technical integration activities, manage client relationships, and achieve service levels. Execute key projects focusing on client utilization and satisfaction, managing implementations to project objectives and working with clients to manage priorities and expectations. Collaborate cross-functionally to meet project timelines and address client issues. The role requires developing requirements, designing solutions using the GHX Marketplace application, guiding GHX configuration, supporting test plans, communicating with technical resources, and providing comprehensive documentation. Finally, you will hand off projects to support and act as an escalation point for issues.

Requirements

• Bachelor’s degree in Computer Science, Supply Chain Management or a related discipline, or a combination of education and related experience
• 2+ years of experience in implementation, integration or configuration across multiple computer systems
• MS Office and Project experience
• Work effectively with minimal direction, learn quickly, and function effectively in a team environment
• Effective listening, verbal and written communication skills
• Familiarity with system configurations involving Healthcare procurement
• Experience with SFTP and API protocols leverage in an B2B integration environment

Responsibilities

• Develop requirements. Ensure the customer understands the Marketplace process and each deliverable required to drive the outcome of the project
• Design solutions. Utilize the GHX Marketplace application to build, test and deploy organizations. Advise customers on technical best practices, data requirements, common procurement testing scenarios and how user/business hierarchy can impact purchasing
• Guide GHX configuration. Engage resources on other GHX teams to schedule database changes, script execution, integration development on custom or complex configurations. Consult with GHX product teams on what dependencies are potentially impacted by customer timeline
• Support test plans that meet customer requirements and sufficiently reduces support risks. Participate in execution of test plan with customer, including validation of results of GHX Services applied. Work with other GHX integration resources to assist in validation of data to and from the provider’s MMIS/ERP system
• Communicate directly with provider and supplier technical resources or managers, as required, to coordinate and complete project tasks
• Provide documentation deliverables as required for each of the key project tasks above including Salesforce and/or Jira cases, requirements documents, workflow diagram, post-support recap, step by step training guides and internal FAQ guides
• Hand-off to Support. Provide technical documentation, knowledge transfer, assists in definition of SLAs, etc., as required, to transition customer to GHX support
• Act as support escalation point issues related to implementations transitioned to Support

Preferred Qualifications

• XML knowledge
• Agile and Cloud ERP Experience
• Experience working on cross-functional projects with internal and external participants

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement