Integrations Analyst

Summary

Join Mark43's Global Services team as an Integration Analyst and play a critical role in the successful and scalable deployment of our customer solutions. You will work on a customer-facing team, assisting with the implementation of technical services for public safety agencies. This involves analyzing customers' technical landscapes and recommending services to improve efficiency. Collaboration with various stakeholders, including customers, vendors, and internal teams, is essential. The role demands strong attention to detail, organizational skills, and a passion for supporting law enforcement with innovative software. Mark43 offers a collaborative environment, opportunities for career growth, and a mission-driven workplace focused on improving public safety.

Requirements

• 1-3 years' experience in an Integration Analyst, Implementation Specialist, Technical Analyst, Technical Project Management, or IT support role at a growing company
• Passion for supporting law enforcement, first responders, and other government agencies
• Experience in a customer-facing role, preferably in project management, training, customer support, and/or feedback collection
• Strong organizational skills and ability to multitask
• Excellent written and oral communication skills
• Ability to work independently and towards a deadline with minimal oversight
• Ownership over your own work and a commitment to every part of a task, from big picture to small details
• An attitude that is self-motivated, humble, detail-oriented, and committed to quality
• Knowledge of API Integrations, XML, JSON, and Kubernetes
• Knowledge of SQL
• Strong troubleshooting skills, the ability to read technical logs
• Basic understanding of Linux systems

Responsibilities

• Assist key stakeholders, such as customers, third-party vendors, and Mark43 engineering teams, through the different stages of technical implementation, including requirements gathering, solutioning, documentation, mapping, configuration, and user acceptance testing
• Track technical project schedules with stakeholders, help identify schedule risks, and support Implementation Managers with mitigation strategies
• Configure, schedule, and maintain containerized software across a multi-cloud environment
• Update external-facing technical documentation to educate stakeholders on Mark43 technical solutions
• Work towards a worthwhile mission with a team of friendly and intelligent coworkers

Benefits

• Real opportunity for career growth in an environment where your achievements will be celebrated
• Building mission-critical and socially responsible software to enable first responders to better serve their communities
• Constant collaboration with numerous Mark43 teams, including Customer Success, Technical Support, Product, and Engineering
• A team that respects and embraces your ideas and expertise
• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
• A workplace dedicated to supporting and bettering public safety and government agencies