Integrations And Support Specialist

Summary

Join SiteDocs, a rapidly growing SaaS company, as an Integrations and Solutions Support Specialist. You will play a crucial role in maintaining and optimizing our internal technology ecosystem, troubleshooting and integrating systems to enhance efficiency and data-driven decision-making. This position involves developing and maintaining integrations between core business applications, providing support for our internal technology stack, collaborating with cross-functional teams, and optimizing internal processes. You will be responsible for creating and maintaining documentation, acting as a liaison between technical teams and business stakeholders, and identifying opportunities for process improvement. The ideal candidate possesses 5+ years of experience in systems integration and application support, along with hands-on experience with integration tools and database technologies. This is a remote opportunity.

Requirements

• 5+ years of experience in systems integration, application support, or a related role
• Hands-on experience with integration tools (e.g., MuleSoft, Zapier, or similar platforms)
• Familiarity with database technologies (e.g., SQL, BigQuery) and programming/scripting languages (e.g., Python, Ruby)
• Bachelor’s degree in Computer Science, Information Systems, or a related field

Responsibilities

• Develop, monitor, and maintain integrations between core business applications, ensuring data accuracy and consistency across systems
• Optimize and enhance existing integration platforms and workflows to align with evolving business needs
• Troubleshoot and resolve issues with existing integrations and automation systems in collaboration with stakeholders
• Provide tiered support for the internal technology stack, assisting teams across the organization with system-related inquiries and incidents
• Collaborate with end-users to identify pain points and opportunities for system enhancements
• Assist in the onboarding and operationalization of new technologies, ensuring smooth transitions and alignment with existing processes
• Partner with cross-functional teams, including pre-sales and post-sales operations, to maintain a unified approach to data and process management
• Create and maintain documentation for integrations, workflows, and troubleshooting guides to facilitate knowledge sharing and consistency
• Act as a liaison between technical teams and business stakeholders to translate requirements into technical solutions
• Identify opportunities to streamline and simplify internal processes through automation and system improvements
• Propose and implement solutions to enhance operational efficiency and reduce manual workloads

Preferred Qualifications

Exposure to CRM and business platforms such as Salesforce and HubSpot

Benefits

#LI-Remote opportunity