Integrations Engineer

Summary

Join Anagram as an Integrations Engineer and become the technical liaison for our key enterprise clients, guiding them through the entire customer journey from initial demonstrations to full deployment and beyond. This hybrid role demands a blend of pre-sales engineering, implementation leadership, and ongoing technical support, making it perfect for individuals who excel at the intersection of product, engineering, and customer success. You will be responsible for shaping scalable integration plans, leading technical onboarding and implementation projects, designing and managing customer API integrations, coordinating with internal teams, delivering technical training and support, and serving as the long-term technical point of contact for enterprise clients. Anagram is the leading insurance billing platform for eye care providers, and this role offers a unique opportunity to make a significant impact on our growth and success. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering exceptional customer experiences.

Requirements

• 3–6 years in a technical customer-facing role (e.g., Solutions Engineer, Sales Engineer, Implementation Specialist)
• Experience integrating SaaS platforms using REST APIs, webhooks, or ETL pipelines
• Proficient in tools like Postman, API gateways, and data mapping tools
• Familiarity with authentication protocols (OAuth2, JWT), and API versioning best practices
• Comfortable reading/writing basic scripts or queries (e.g., Python, SQL, or JavaScript)
• Project management experience—able to handle timelines, dependencies, and stakeholder communications
• Excellent written and verbal communication skills, with the ability to explain complex technical topics to a non-technical audience

Responsibilities

• Act as the technical partner to Sales during discovery and demo cycles, shaping scalable integration plans
• Lead technical onboarding and implementation projects from kickoff through go-live
• Design, document, and manage customer API integrations (RESTful APIs, webhooks, and ETL workflows)
• Coordinate with internal Engineering and Product teams to deliver customized, performant solutions
• Deliver technical training, troubleshoot issues, and support configuration/integration challenges
• Serve as the long-term technical point-of-contact for enterprise clients, including during QBRs and roadmap planning

Preferred Qualifications

• Experience at a startup or growth-stage SaaS company, especially in healthcare, healthtech, or fintech
• Familiarity with common healthcare data formats (e.g., X12)
• Understanding of EHR/PM systems (such as Crystal PM, RevolutionEHR, or Eyefinity)
• Exposure to tools like GitHub, Jira, Confluence, and HubSpot
• Prior involvement in security reviews, SOC2/ISO compliance processes, or RFP responses
• Experience with customer data migrations or middleware platforms (e.g., Zapier)

Benefits

• Industry-leading compensation including salary and equity ownership
• MacBook, monitor, and all the technologies you need to succeed
• Medical & Dental Insurance
• 401k
• Fast-paced startup environment
• Remote first company