Integrations Project Manager

Summary

Join Constructor, a next-generation ecommerce search and discovery platform, as a Project Manager, Customer Integrations. You will orchestrate all aspects of customer integration process improvement, analyzing existing processes, identifying gaps, and developing strategies for optimization. Responsibilities include standardizing integration pathways, creating a comprehensive playbook, and fostering collaboration across various internal teams. You will manage all phases of integration improvement projects, track progress, and provide regular updates. The ideal candidate possesses strong project management experience, particularly with data integration and technical solutions, and excels in cross-functional leadership. This fully remote position offers a competitive compensation package, including stock options, comprehensive health coverage, and a work-from-home stipend.

Requirements

• Demonstrated experience in project management, particularly with data integration and technical solutions (3+ years preferred)
• Demonstrated ability to lead cross-functional teams and influence stakeholders without direct authority
• Strong technical acumen, with the ability to communicate effectively with engineers and non-technical stakeholders
• Proven experience in mapping complex processes, identifying inefficiencies, and implementing successful process optimization initiatives
• Proven success in managing complex data integration projects, ideally in eCommerce, SaaS, or System Integration environments
• Experience in cross-functional leadership, aligning teams with varying priorities and technical expertise
• Excellent communication and stakeholder management abilities
• Ability to thrive in a fast-paced environment and adapt to changing project needs
• Familiarity with project management tools and agile methodologies
• Commitment to continuous learning and process improvement

Responsibilities

• Thoroughly understand, map, and analyze existing customer integration processes from end-to-end
• Identify critical gaps, bottlenecks, redundancies, and areas of waste within current integration workflows
• Develop and implement strategies to improve process efficiency, reduce manual effort, and minimize integration timelines
• Lead the initiative to standardize customer integration pathways, creating clear, repeatable, and scalable processes
• Develop and maintain a comprehensive customer integration playbook, including process flows, best practices, common integration patterns, and recommended solutions
• Identify and document common ways of integration, enabling the team to provide proactive and efficient recommendations to customers
• Act as the central point of contact for all customer integration-related projects and process improvements
• Foster strong alignment and build collaborative relationships with various internal teams, including Sales, Engineering, Product Management, Technical Support, and Customer Success
• Clearly define roles, responsibilities, and handoffs to ensure smooth execution and reduce duplicated work or team dependencies
• Facilitate regular meetings and communication channels to ensure all stakeholders are informed and aligned
• Proactively identify patterns, trends, and common challenges in customer integrations to inform process improvements and potential product enhancements
• Establish metrics and reporting to track the effectiveness of integration processes and identify further opportunities for optimization
• Champion a culture of continuous improvement within the integration ecosystem
• Lead Customer Integration teams' meetings (e.g., stanups) to ensure continuous collaboration
• Manage all phases of integration improvement projects, including planning, execution, monitoring, and reporting
• Develop project plans, define scope, set timelines, and manage resources effectively
• Track project progress and provide regular updates to stakeholders

Preferred Qualifications

• Experience with data tracking, catalog management, and API integrations is a plus
• Familiarity with data ingestion, health monitoring, and alerting tools is a plus
• Strong problem-solving skills and the ability to lead technical initiatives from concept to implementation

Benefits

• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• A competitive compensation package including stock options
• Company sponsored US health coverage (100% paid for employee)
• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Parental leave for qualified employees