Integrations Specialist

Summary

Join Siteline, a Series A SaaS startup revolutionizing construction billing, as an Integrations Specialist. You will be the technical expert for ERP integrations, troubleshooting complex issues, and building customer-facing documentation. Collaborate with various teams to ensure seamless workflows and identify process improvements. This role requires strong technical problem-solving skills and experience with ERP systems. Siteline offers a competitive salary, flexible work environment, comprehensive benefits, professional development opportunities, and a collaborative culture.

Requirements

• Strong technical problem-solving skills with expertise in ERP systems or integrations
• Ability to proactively tackle challenges and deliver solutions with minimal reliance on Engineering
• Experience creating clear, effective documentation for both internal and external audiences
• Proven ability to collaborate across teams, particularly with Product, Engineering, and Customer Success
• Thrives in fast-paced, evolving environments and adapts to ambiguity
• Excellent communication skills to support customer success and minimize disruptions

Responsibilities

• Serve as the technical expert for ERP integrations, troubleshooting and resolving complex issues independently
• Build and maintain customer-facing and internal documentation, ensuring clarity, accuracy, and accessibility
• Collaborate with Product, Engineering, Onboarding, and Customer Success teams to ensure seamless workflows and technical handoffs
• Identify opportunities for process improvement and implement scalable, repeatable solutions
• Conduct root cause analyses, manage escalations, and communicate effectively with customers to resolve integration challenges
• Advocate for product enhancements by providing feedback and insights to Product and Engineering teams

Preferred Qualifications

• 2–5 years of experience in ERP systems, integrations, or technical support
• Experience conducting root cause analyses and resolving complex customer issues
• Familiarity with systems like Sage, Vista, QuickBooks, or similar ERP solutions
• Familiarity with General Contractor portals like Procore, Textura, or GC Pay is a plus
• Previous experience in construction tech or SaaS environments is a plus

Benefits

• Competitive Salary : We provide a salary that reflects your skills and experience, along with opportunities for performance-based bonuses. For this role, we are targeting a range of USD $47K-$72K annually
• Flexible Work Environment: Enjoy the freedom to choose your work hours and the option to work remotely, promoting a healthy work-life balance. We have a small office in SF, but most of our team works remotely across the U.S. and Canada
• Health & Wellness Benefits : Comprehensive health, dental, and vision insurance to support your well-being, along with wellness programs and resources
• Professional Development : Annual $1K learning stipend to use toward classes, certifications, conferences, or other meaningful career development
• Collaborative Culture : Join a supportive team that values creativity, innovation, and open communication, where your ideas are encouraged and celebrated
• Equity Options : As a startup, we offer equity options to ensure that you share in our success as we grow together
• Paid Time Off : Unlimited PTO policy with an encouraged three-week annual minimum
• Team Events : We regularly host virtual team social activities and happy hours, and travel to meet in-person 1-2 times a year. (In 2024 we all went to Chicago!)