Technical Integration Specialist

Summary

Join Constructor as a Technical Integration Specialist to empower customers in enhancing their website and mobile app search experiences. Collaborate with clients to grasp their technical integration needs, provide expert guidance on APIs and open-source libraries, and troubleshoot integration challenges. Act as a liaison between customers and internal technical resources, ensuring seamless integration. Respond promptly to customer inquiries, maintain updated product knowledge, and document interactions to improve support processes. Contribute to and maintain integration documentation. Constructor offers a fully remote work environment with a competitive compensation package and numerous benefits.

Requirements

• Proven experience in customer support or technical support roles
• Strong knowledge of web services, APIs, and integration best practices
• Excellent communication and interpersonal skills
• Ability to explain technical concepts to non-technical audiences
• Detail-oriented with a commitment to delivering exceptional customer support
• Problem-solving skills and a proactive approach to issue resolution
• Able to support customers and team members between 5am and 1pm UTC (9am to 5pm Armenia time)

Responsibilities

• Collaborating with customers to understand their technical integration needs and goals
• Providing expert education and assistance on integrating with our APIs and utilizing our open source libraries
• Assisting customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success
• Acting as a liaison between customers and other technical resources to ensure a smooth integration process
• Responding promptly to customer inquiries and providing clear and concise explanations - assisting in monitoring customer integration health
• Maintaining up-to-date knowledge of our products and services to effectively address customer questions
• Documenting customer interactions, common issues, and solutions to improve support processes
• Contributing to and assisting in maintaining integration documentation and resources for customers and teammates

Preferred Qualifications

• Experience working with open source libraries, JavaScript web application development and integration patterns
• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP

Benefits

• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• A competitive compensation package including stock options
• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Maternity & Paternity leave for qualified employees