Intermediate IT Specialist

Summary

Join Dev.Pro's IT Support Team as a proactive and responsible IT Specialist in a comfortable remote environment. Based in Kharkiv, you will support users and clients across various projects and technologies, troubleshooting technical issues efficiently. The role involves administering multiple operating systems, managing user permissions, and maintaining project documentation. Dev.Pro offers a dynamic work environment with opportunities for professional growth, including English language advancement and access to various educational resources. Competitive compensation in US dollars, paid time off, and a supportive work-life balance are also provided.

Requirements

• Expertise in troubleshooting hardware, systems, and applications
• Experience with macOS, Linux (Ubuntu), and Windows administration
• Proficiency in laptop configuration, OS reinstallation, and software setup
• Experience managing users and permissions in Google Workspace, Atlassian, and similar tools
• Experience writing and troubleshooting basic scripts (Bash, PowerShell, or Python)
• Experience sourcing and managing IT equipment
• Ability to create and maintain project documentation
• Intermediate+ English level
• Strong communication and collaboration skills

Responsibilities

• Administer macOS, Linux (Ubuntu), and Windows systems
• Troubleshoot and resolve hardware, system, and application issues
• Configure laptops, reinstall OS, and set up software
• Manage users and permissions in Google Workspace, Atlassian, and other platforms
• Create and maintain clear and organized documentation
• Source and manage IT equipment, handling incoming and outgoing shipments for contractors
• Support and maintain our lab environment and networks
• Write and troubleshoot basic scripts (Bash, PowerShell, Python)

Preferred Qualifications

• Familiarity with SaaS systems and cloud services
• Previous experience in support roles (system administration, helpdesk work, etc.)

Benefits

• Maintain a healthy work-life balance with 30 paid rest days per year to use as holidays/vacation/other on the desired and requested dates
• Grow by learning: you have a chance to shift your career path, access English lessons, DP University educational flows, and other educational initiatives
• Make sure the compensation matches your efforts: we provide payments in US dollars and cover overtime hours
• Join fun online activities and team-building events
• Get continuous remote HR and payroll support