Synapse International is hiring a
Internal Product Manager, Remote - United States

Summary

The job is for an Internal Product Manager at Maximus, a consumer health company based in Santa Monica, CA. The role involves creating team efficiency by developing and maintaining tools for internal teams, serving as a buffer between stakeholders and engineering, and ensuring compliance with data security and privacy regulations.

Requirements

• Minimum of 3 years of experience as a product manager
• Ideally experience includes time at a growth stage start-up and experience in healthcare/telemedicine eCommerce
• Strong background in using project management and collaboration tools (e.g., JIRA, Confluence, Trello)
• Excellent documenter, with proven track record maintaining detailed product specifications
• Strong ticket writing skills and high proficiency using project management software
• Abstract thinking skills to develop robust test plans to ensure launches
• Must have experience applying product roadmap framework for strategic feature prioritization and capacity planning to align product development with business goals and stakeholder needs
• Must have history identifying, defining, and improving metrics related to workflow efficiency. Familiarity with data analysis and visualization tools (e.g., SQL, BigQuery, LookerStudio) a plus
• Must have held roles requiring deep understanding of technical systems, interpretation of API documentation, management of homegrown and third-party software. Demonstrated ability to conduct technical troubleshooting

Responsibilities

• Develop and maintain deep knowledge of stakeholder needs
• Administer surveys and facilitate working sessions with internal teams to field questions and feedback on internal products and to identify inefficiencies in workflows
• Translate needs into requirements that can be scoped by technical project managers
• Drive efficient product development
• Collaborate and maintain an open line of communication with design and engineering to ensure deliverables stay unblocked and move efficiently through the product development pipeline
• Lead daily stand-ups with a dedicated team of engineers to remove blockers and clarify priorities
• For large projects, host kick-off meetings and check-ins to ensure progress is being made and timelines are met
• Where required, conduct vendor analyses to identify best-fit solutions
• Maintain a strong line of communication with stakeholders, giving proactive visibility to upcoming releases, providing detailed release notes, and hosting user training sessions
• Field questions and feedback as they arise, identifying opportunities to enhance features
• Participate in regular testing and scaling of tools
• Assist in manual user testing in staging environments prerelease to ensure acceptance criteria are met
• Ensure dedicated QA resources are able to test effectively by preparing robust acceptance criteria and responding promptly to clarifying questions when they arise
• Develop pre- and post-launch plans for assessing feature impact and ensuring smooth operation in production

Benefits

• Premium Blue Shield Platinum PPO & HMO Plans (up to 100% coverage)
• Full Suite: Medical, Dental, Vision, Life Insurance
• Best-in-class 401K options
• Flexible vacation/time-off policies
• Liquidity of options whenever available
• Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)