International Account Manager

Summary

Join PartsBase Inc., the world's largest online aviation marketplace, as a fully remote Account Manager! You will cultivate and develop relationships with current members, using a consultative sales approach to identify their needs and showcase our platform's benefits. Responsibilities include managing contract renewals, creating upsell/cross-sell opportunities, and proactively resolving customer issues. This role requires proficiency in English and Spanish, experience in the aviation industry, and strong sales and account management skills. PartsBase offers a comprehensive training program and a team-focused culture. We are seeking a motivated, results-driven individual with excellent communication and problem-solving skills.

Requirements

• Full proficiency in English and Spanish
• BA/BS degree or equivalent of 2 years working experience in sales & account management
• Experience in the aviation industry
• Experience using PB Locator
• Strong background in advertisement
• Excellent verbal and written communications skills
• Ability to be assertive and persuasive without being aggressive
• Strong problem-solving skills and the ability to think on your feet
• Strong organizational and multi-tasking abilities
• Persistence, resilience, and a results-driven mindset
• Active listening skills
• Ability to learn, reason and adapt quickly
• Proficient in Microsoft Office Suite products
• Ability to work independently and as part of a collaborative team
• CRM experience (ex. Salesforce, HubSpot, ORO, etc.)

Responsibilities

• Develop and maintain strong relationships with key decision makers and stakeholders with PartsBase’s international market
• Work closely with key contacts within the customer’s organization to identify growth opportunities and expand the scope of services provided to customers, emphasizing a scaled program approach
• Create impactful customer connections through insights and education via demos and presentations
• Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and efficient manner
• Develop and implement strategies to control client churn and maximize retention rates

Preferred Qualifications

• Additional fluency in Portuguese and French
• Quota carrying inside sales/business development experience

Benefits

• Medical, Vision, and Dental insurance
• Supplemental Insurance
• Paid Holidays
• Medical Leave
• Paid Time Off
• 401K