International Customer Service Agent

Summary

The job description is for an International Customer Service Agent position in the food industry located in Athens with a hybrid working model. The role involves providing exceptional customer service, order processing, invoicing, and other related tasks. The required qualifications include a university degree in Finance, Business Administration or a relevant field, 2+ years of customer service experience (preferably international), fluency in English and Greek, proficiency in Microsoft Office Suite and customer service software, strong problem-solving skills, the ability to work independently and as part of a team. The benefits include competitive salary, an indefinite contract, ticket allowance, career development opportunities, a rewarding bonus based on employee performance, a laptop and mobile phone.

Requirements

• University degree in Finance, Business Administration or any relevant field of studies
• 2+ years of customer service experience, preferably in an international setting
• Fluency in English (C1-C2 level) and Greek
• Proficient in Microsoft Office Suite and customer service software
• Strong problem-solving skills and the ability to think critically
• Ability to work independently and as part of a team

Responsibilities

• Respond to customer inquiries promptly and professionally via phone and email
• Orders processing – Sales Confirmation / Proforma Invoice issuance
• Invoicing
• Answer all customer inquiries promptly to resolve any complaint or issue
• Customer support
• Follow up of prepayments – balance payments
• Control and entry of commercial invoices in the company’s accounting system
• Entry of company expenses
• Communication with the suppliers about payments
• Freight payments and communication with the shipping lines to match payments
• Reporting

Benefits

• Competitive Salary
• Indefinite Contract with the company
• Ticket allowance
• Career Development Opportunities
• Rewarding Bonus based on employee performance
• Laptop and mobile phone