ManpowerGroup Greece is hiring a
International Customer Service Agent, Greece
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International Customer Service Agent
🏢 ManpowerGroup Greece
Summary
The job description is for an International Customer Service Agent position in the food industry located in Athens with a hybrid working model. The role involves providing exceptional customer service, order processing, invoicing, and other related tasks. The required qualifications include a university degree in Finance, Business Administration or a relevant field, 2+ years of customer service experience (preferably international), fluency in English and Greek, proficiency in Microsoft Office Suite and customer service software, strong problem-solving skills, the ability to work independently and as part of a team. The benefits include competitive salary, an indefinite contract, ticket allowance, career development opportunities, a rewarding bonus based on employee performance, a laptop and mobile phone.
Requirements
- University degree in Finance, Business Administration or any relevant field of studies
- 2+ years of customer service experience, preferably in an international setting
- Fluency in English (C1-C2 level) and Greek
- Proficient in Microsoft Office Suite and customer service software
- Strong problem-solving skills and the ability to think critically
- Ability to work independently and as part of a team
Responsibilities
- Respond to customer inquiries promptly and professionally via phone and email
- Orders processing – Sales Confirmation / Proforma Invoice issuance
- Invoicing
- Answer all customer inquiries promptly to resolve any complaint or issue
- Customer support
- Follow up of prepayments – balance payments
- Control and entry of commercial invoices in the company’s accounting system
- Entry of company expenses
- Communication with the suppliers about payments
- Freight payments and communication with the shipping lines to match payments
- Reporting
Benefits
- Competitive Salary
- Indefinite Contract with the company
- Ticket allowance
- Career Development Opportunities
- Rewarding Bonus based on employee performance
- Laptop and mobile phone
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