Investigator - Operations

Summary

Join Panoptyc, a rapidly growing, fully remote team revolutionizing loss prevention in retail, as a detail-oriented Investigator. You will review grocery store footage to identify suspicious activity, submit reports using internal tools, and maintain accurate logs. This crucial role demands strong analytical skills, attention to detail, and the ability to work independently in a fast-paced environment. The ideal candidate will have 5-10 years of experience in operations or quality assurance and proficiency in Google Sheets. Based in India or nearby regions, you must be available to work EST hours. Opportunities for growth and increased responsibility are available.

Requirements

• Based in India or nearby regions and available to work EST hours
• 5–10 years of experience in operations, quality assurance, or similar roles
• Proficiency in Google Sheets and online task tracking
• Excellent communication skills in English (written and verbal)
• Ability to remain focused during repetitive, detail-heavy tasks
• Self-motivated, reliable, and able to thrive in a remote setting

Responsibilities

• Review and analyze video footage from grocery stores to detect potential suspicious behavior
• Submit clear, concise reports using internal documentation tools
• Work approximately 8 hours per day processing large volumes of footage with high accuracy
• Track daily output and maintain organized logs using Google Sheets
• Communicate daily with team leads to ensure alignment and clarify edge cases
• Follow established SOPs while actively identifying areas for workflow improvement
• Maintain strong attention to detail and consistency in identifying reportable incidents
• Contribute ideas to improve accuracy, efficiency, and data integrity across processes

Preferred Qualifications

• Prior experience in content moderation, surveillance, or investigative work
• Experience analyzing security footage or handling evidence for quality control
• Demonstrated process improvements or SOP suggestions in past roles
• Familiarity with video management or audit platforms

Benefits

• Competitive compensation: ₹22,000 – ₹26,000 INR/month (on-target earnings)
• Full remote work flexibility with a fast-growing, international team
• High-impact role directly influencing fraud prevention and operational efficiency
• Opportunities for growth and increased responsibility over time