Billing Analyst

Summary

Join our collaborative Finance group and play a key role in managing customer billing and transactions. You will work independently and with cross-functional teams to ensure accurate billing, account information, and timely payments. This role involves direct customer interaction, requiring strong partnership-building and communication skills. You will handle account upgrades/downgrades, resolve billing inquiries, and maintain accurate records. Month-end, quarter-end, and year-end closing activities are also part of this position. Success in this role requires a focus on customer satisfaction and the ability to manage multiple projects simultaneously.

Requirements

• 2-4 years of experience with billing and accounting functions
• Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment
• Excellent written/verbal communication skills with ability to convey a caring and empathetic attitude
• Strong focus on customer satisfaction
• Demonstrated analytical thinking and problem-solving skills
• Ability to successfully manage/execute multiple projects simultaneously
• Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
• Pride and ownership in your performance

Responsibilities

• Complete upgrades and downgrades to customer accounts through our internal CRM and Billing systems
• Maintain accurate billing records by communicating with our customers surrounding billing changes
• Resolve telephone and email inquiries from customers and process new orders and changes to customer accounts
• Receiving, researching and resolving a variety of internal and external inquiries concerning account status
• Complete month-end, quarter-end and year end closing activities
• Investigate and resolve billing discrepancies or misapplied cash transactions
• Process monthly billing payments
• Maintain monthly transnational billing files
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded
• Performs other duties and responsibilities as assigned

Preferred Qualifications

• Bachelor's degree in finance, Accounting, Business, or related field preferred
• Some experience with NetSuite and/or Salesforce preferred but not required