Iot Operations Specialist

Summary

Join ChargePoint, a leader in the EV charging industry, as an IoT Operations Specialist. This crucial role ensures the seamless operation of our extensive IoT network supporting over 200,000 devices. You will monitor device connectivity, troubleshoot network issues, and collaborate with internal and external stakeholders. The position demands strong problem-solving, communication, and multitasking skills. This role involves managing support tickets, automating tasks, and reporting on network health. You will contribute to improving our network's efficiency and scalability, supporting our growth towards 500,000+ stations. The position offers a unique opportunity to shape the future of electric mobility.

Requirements

• Bachelor’s degree in Computer Science or a related field
• Experience in IoT operations, network management, or a similar role
• Strong understanding of cellular IoT connectivity and network troubleshooting
• Advanced knowledge in shell scripting (BASH)
• Knowledge of Python or other modern languages used to automate processes
• Experience documenting existing and new processes and procedures
• Process management/optimization skills
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Problem-solving mindset with attention to detail
• Shift Time - 8:30pm to 4:30am IST

Responsibilities

• Monitor and maintain the connectivity of IoT devices across various cellular providers
• Diagnose and troubleshoot connectivity issues, escalating to providers as necessary
• Open and manage support tickets with IoT providers to resolve network issues
• Communicate effectively with internal stakeholders, providing timely updates during outages and incidents
• Collaborate with the business to support new initiatives and ensure seamless integration with IoT providers
• Identify and develop automation of repetitive and bulk tasks
• Identify and report upon bug patterns. Work closely with development team on resolutions
• Provide level 4 debugging support for station issues
• Further ideas and define projects that will assist NOC team in supporting 500,000+ stations
• Implement solutions needed for advanced monitoring
• Provide timely reports to management on the health of the ChargePoint network
• Maintain and update the status page to inform the business of current network status and any ongoing issues
• Assist in the transition from legacy IoT providers to streamline operations
• Document and revise existing documentation on existing processes to ensure all members of Network Operations team can handle similar tasks. Cross-train other members of the department through regular meetings and knowledge-sharing sessions

Preferred Qualifications

• Experience working with multiple IoT providers
• Familiarity with cloud-based SaaS services
• Previous experience in a role requiring cross-functional collaboration
• Good Linux knowledge
• Familiarity with network topology, VPNs, access rights
• Knowledge of databases, SQL queries, report writing
• Familiarity with Confluence and Jira

Benefits

• Remote work option
• Flexible hours (night shift)