Junior Billing Specialist

Summary

Join RetailNext as a Junior Billing Specialist and support the Billing Managers and Specialists in the company's billing process. You will assist in ensuring timely completion of invoicing and related tasks. This role involves resolving billing issues, communicating with the manager, and contributing to ad-hoc projects. Daily responsibilities include refunding RMAs, processing bill backs, handling account and store terminations, uploading invoices to customer portals, and attaching backup files. The position requires a good understanding of RetailNext's billing process and related systems. RetailNext offers a remote-first hybrid work environment with additional perks and benefits.

Requirements

• Ability to work through the billing process with assistance from the Billing Manager
• Ability to understand the billing process at RetailNext
• Good understanding of the billing process at RetailNext and all related systems
• Understanding of the billing calendar and timeline

Responsibilities

• Assist with billing as needed
• Resolve all billing issues and communicate issues with the Billing Manager
• Assist with ad-hoc projects as needed
• Provide Billing manager with status updates on progress and Issues
• Refund RMA's Daily to ensure all items have been credited
• RMA's bill back
• Process Account & Store Terminations daily to ensure all opps have been processed
• Upload all invoices into customer portals daily
• Attach Backup files to Gaviti invoices

Preferred Qualifications

• Ability to recognize billing issues that may arise and notify the Billing Manager
• Able to spot areas of improvement to help drive efficiency in the department

Benefits

• Remote-First Hybrid: Work anywhere + office access
• 90-Day Work Anywhere: Work from anywhere for 90 days yearly
• Autonomy & Growth: Flexible schedules, ownership, career investment
• Best Self Allowance: Annual stipend for personal growth
• Recharge Days: Monthly company-wide day off
• Career Growth: We invest in you