IT Administrator

Summary

Join Virta Health, a company transforming type 2 diabetes and weight-loss care, as an IT Administrator in Denver. You will support over 1,000 employees across the U.S., working with a team to build a modern support desk and automation platform. Responsibilities include user support for Mac, Google Workspace, and other systems; office support for video conferencing and technology needs; and Tier 1 IT support. You will also perform system administration tasks, manage endpoint management, and contribute to the migration to an AI-first support platform. This role requires experience with Apple Macs, Jamf, Okta, and Google Workspace, along with strong problem-solving and communication skills. The ideal candidate will also possess scripting experience and familiarity with various support tools.

Requirements

• Lives near the Denver office <1hour commute to reach office in emergencies
• Experience working with Apple Macs, hardware, performance, application troubleshooting
• Admin Experience with Jamf, Okta, Google workspace (two out of three)
• Patient and empathetic with helping people that are new to macs and not very computer experienced

Responsibilities

• Handle end user support issues on Mac, Google Workspace, Slack, Okta and other company systems
• Assist with onboarding, offboarding, role changes and other business processes
• Manage the Denver offices Video Conferencing Systems and other technology needs
• Be onsite for events to provide IT Support ~1/month
• Tier 1 IT Support for the Mountain timezone, averaging 4 hours per day
• 16% of nights and weekend on-call for rare urgent issues
• Perform configuration changes on key systems Jamf, Okta and Google Workspace
• Identify areas for improvement and automation
• Help with OS and Application Updates, Onboarding, Offboarding and other routine procedures
• Learn Virta Systems you will be administering
• Okta, Jamf, Slack
• Meet Key Stakeholders
• Complete Project Plans for Next Quarter
• Migrating to a AI first support platform

Preferred Qualifications

• Basic scripting experience Bash, Python
• Github Fluency
• Experience with office management, working with video conferencing equipment, cameras, basic network troubleshooting and event management
• Has supported Executives, doing “White Glove” Support
• Zendesk/Jira ticket system experience
• Working with PHI or in a HIPPA regulated company or other highly regulated, secure, compliant industry
• Working with a hypergrowth start up or recent IPO