Junior Operations Administrator

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work-certified company, as a Marketplace Operations Specialist. This role offers a competitive salary, benefits, and career growth opportunities. You will provide daily operational and administrative support to the Marketplace team, responding to customer service queries and resolving support issues. Responsibilities include onboarding new sellers and products, maintaining accurate data, liaising with stakeholders, and preparing reports. The ideal candidate possesses at least one year of experience in e-commerce operations, customer service, or administrative support, along with strong attention to detail and communication skills. The position is based in Manila and requires working standard day shift hours.

Requirements

• Minimum 1 year of experience in e-commerce operations, customer service or administrative support
• Strong attention to detail and data accuracy
• Good written and verbal English communication skills
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)
• Ability to follow instructions accurately and work effectively within a tea
• Demonstrated reliability, accountability, and professional work ethic
• Ability to prepare simple operational or performance reports
• Manila-based and able to work standard day shift hours
• Willingness to learn new processes and adapt to changing priorities

Responsibilities

• Provide daily operational and administrative support to the Marketplace team
• Respond to customer service queries related to Marketplace product sales, refunds, and returns (email or chat)
• Work with internal customer service teams and sellers to resolve support issues efficiently
• Support onboarding of new sellers and products, including updating and maintaining listings and seller records
• Maintain accurate, up-to-date data for all Marketplace listings and the seller database
• Liaise with stakeholders to ensure consistency and compliance in product information across the site
• Maintain clear and accurate records of seller communications and Marketplace activities
• Prepare and review simple Marketplace documentation as needed
• Support the team in basic reporting and operational updates
• Perform any additional tasks required to support Marketplace operations

Preferred Qualifications

• Experience with Marketplace platforms (e.g., Lazada, Shopee, Amazon, Shopify, WooCommerce)
• Experience in onboarding sellers and maintaining online product listings
• Exposure to Google Workspace applications (Gmail, Google Sheets, Google Docs)
• Experience supporting Australian or international clients
• Flexibility to work hybrid or remote as required by business needs

Benefits

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities